Sr IT Manager - SAP Center of Excellence

Sierra Space Careers: Dare to Dream

About the Role

As a Sr. IT Manager - SAP Center of Excellence, you'll oversee a team of product owners responsible for defining, documenting, configuring, testing, training, deploying, and supporting the functional capabilities of the overall application architecture. This is a hands-on role where the leader acts as the application architect, collaborating with top product owners to develop and enhance Sierra Space’s integrated digital systems, primarily using SAP and Dassian. As the solution architect, you are responsible for managing business processes across Hyperdrive solutions. This includes leading a diverse team of product owners covering all business process areas driven by SAP, Dassian, Dayforce, Concur, Vertex, COBRA, Oracle Hyperion, Manufacturo Integrations, PLM Integrations, and Workday Integrations.

Key Responsibilities:

• Define and manage intake process and triage/assignment of tickets

• Oversight of SAP Support team workload, responsible to resolve conflicts/issues to keep team moving forward productively.

• Facilitate/oversee prioritization of tickets/requests from business (business assigned priorities are not always appropriate, need a leader to step in if a team member has too many “critical/high” items on their plate to work effectively).

• Drive clarity in feature requests, business process documentation, bug fixes to assure they are clearly understood and documented.

• Create and maintain the overall business process and systems design.

• Manage coordination of end-to-end issue resolution across teams (SAP is highly integrated, support team will need to coordinate frequently to resolve issues and capture upstream/downstream implications), including working with the technical/development team to assure enhancements and integrations are created and maintained.

• Determine if existing support team is adequately staffed to support SAP (and integrated solutions) as Sierra Space continues to grow/scale -- this includes sourcing SAP team for remaining areas and considering additional ad-hoc support needs that could be filled through temporary subcontracting

• Generate and maintain roadmaps that show where we are going and how we are tracking to plan.

• Drive communications strategies to assure the business users are aware of system design, and system enhancements and changes coming over time.

About You:

Our mission is driven by the unwavering passion to push the boundaries of what is possible. We seek those who Dare to Dream — to envision the extraordinary and pursue it relentlessly – to join us on this transformational journey.  

 

We’re looking for dreamers who align with our values, vision and audacious goals – while also meeting the minimum qualifications below. The preferred qualifications are a bonus, not a requirement. 

Minimum Qualifications:

• Bachelor's Degree in a related field

• Relevant experience may be considered in lieu of required education

• Possess an understanding of hypervisors, automation/orchestration of IaaS/PaaS cloud services

• Experience managing hybrid cloud services.

• Successful, progressive leadership experience working in a highly-matrixed environment

• Demonstrated success recruiting, building, developing, coaching, and retaining a highly-motivated, high-performing workforce

• Demonstrated success implementing successful long-term planning while adapting to immediate changing customer demands

Preferred Qualifications:

• Typically, 6-8 years of relevant experience

• Higher education may substitute for relevant experience• Open

• Experience managing a team of 6 or more individual contributors

• Experience defining and executing a cloud strategy, including hybrid cloud orchestration and automation

• Demonstrated experience in the improvement of IT continuity framework and IT continuity plans

• Demonstrated experience exercising strong project management and project delivery methodologies

• Experience defining a configuration and optimization strategy and for infrastructure components, including the alignment of infrastructure decisions with the overarching business and IT strategies

IMPORTANT NOTICE:
To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

Estimated Starting Salary Range:

$159,430.15 - $219,216.46

At Sierra Space we are at the very doorstep of unlocking the future and the work in front of us is hard, but it is truly important and meaningful. Achieving our mission requires dedication, relentless pursuit of a dream and an unwavering passion for pushing the boundaries to accomplish what others might believe to be impossible. We seek those who too, Dare to Dream and will join us in a pursuit to achieve the extraordinary.

Application Deadline: This role will remain posted until a qualified pool of candidates is identified.

Please note: Sierra Space does not accept unsolicited resumes from contract agencies or search firms. Any unsolicited resumes submitted to our website or to Sierra Space team members not through our approved vendor list or Talent Acquisition will be considered property of Sierra Space, and we will not be obligated to pay any referral fees.

Sierra Space Corporation is an equal opportunity employer and is committed to working with and providing reasonable accommodations to applicants with disabilities. If you need special assistance or a reasonable accommodation related to applying for employment with Sierra Space or at any stage of the recruitment process, please contact us.