IT Support Specialist

Blue Canyon Technologies, RTX's small satellite manufacturer and mission services provider, is solving some of the toughest challenges in space. Our components and bus platforms have completed missions ranging from very-low Earth orbits to lunar and interplanetary journeys at a fraction of the cost of traditional space systems. We support premier defense, commercial and civil organizations including the U.S. Air Force Research Laboratory, NASA, MIT Lincoln Lab, the Johns Hopkins Applied Physics Laboratory, University of Colorado and more. Join our innovative and dynamic company as we build, test and operate the small spacecraft of the future.

 

Title: IT Support Specialist II

Position Type: Full Time

Pay Range: $25.00 - $43.00/hour

Location: Lafayette or Boulder, CO

Benefits:

• 100% company paid health, dental and vision benefits for you and your dependents effective the first of the month following hire date
• Life insurance
• 401k (matching 4% with a minimum 5% contribution
• Generous PTO (3 weeks of vacation + 3 floating holidays, 2 weeks of sick time, 7 paid holidays throughout the year) and parental leave.

Position Purpose: The IT Support Specialist II is a second-level support role with the primary responsibility of providing technical support to customers along with operational and administrative support for IT functions in the assigned office(s). The assigned person will actively participate in maintaining and improving the timeliness and quality of IS support provided to all customer constituencies within assigned office(s). Under direct supervision, the IT Support Specialist II ensures that office computers, printers, scanners, telephones, and other computer or telephone-related devices are productively deployed and used.  Assists service desk personnel and with troubleshooting and operational maintenance of desktop systems.

Job Responsibilities:

• Answering first-line helpdesk calls and responding to emails and ticket requests for service for all office locations.
• Provides a variety of project tasks requires good communication skills with the ability to work with users diplomatically and skillfully
• Managing hardware or software problems
• Handle Tier 1 help desk escalations through tickets or phone
• Follow up on outstanding requests and ensure timely resolution
• Perform work independently and with limited supervision
• Maintain the operational availability of all computer-related equipment and IT resources including PCs, printers, laptops, smartphones, servers, data communication equipment, network infrastructure, and audio-visual systems
• Deploy computer, smartphones, and related equipment in a timely fashion to meet the day-to-day operational requirements
• Provide technical support and assistance outside of normal business hours as required
• Must have strong organizational skills and be able to prioritize work efficiently, multitasking is a must
• Maintain and adhere to Company-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IS function
• Participate as an active team member on IT projects to which assigned
• Perform other duties as assigned

Required Qualifications/Education:

• 3-5 years of desktop and technical support experience
• High School diploma with some additional training in a technical field
• Experience providing support in a Windows 10 environment
• Experience providing support of Microsoft Outlook, Office 365
• Familiarity with computer hardware, accessories, printers, and communications equipment
• Physically able to move equipment
• Strong verbal, written, interpersonal and team skills
• Related technical experience may be considered in lieu of education.

Working Conditions:

This job operates in a professional office environment, but in a manufacturing company. This role uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets and fax machines.  BCT anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require BCT to shorten or extend the application window.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for long periods of time.  The employee is occasionally required to stand, bend, reach, and walk. The position requires some light physical effort. This would require the ability to lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. Specific vision abilities are required by this job which includes close vision, distance vision, color vision, and ability to adjust focus.

Blue Canyon Technologies is a drug-free workplace and an Equal Employment Opportunity (EEO)/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, veteran status, or any other protected factor. Colorado Residents:  In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation.  You will not be penalized for redacting or removing this information.  Blue Canyon Technologies is committed to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact Melissa Po at HR@bluecanyontech.com.