Enterprise IT Infrastructure Associate

The Enterprise IT Infrastructure Associate works onsite and forms part of the globally distributed Enterprise IT Infrastructure team to develop, build, implement, and maintain NOIRLab’s Enterprise information technology systems and operations. The Enterprise Infrastructure Associate possesses strong problem-solving capabilities and is capable of working with seasoned engineers and stakeholders to resolve complex issues. Additionally, the Enterprise Infrastructure Associate assists in the planning of NOIRLab’s Enterprise IT infrastructure, components, and services in support of the organization’s overall goals.

Essential Functions

• Provides continued monitoring, administration, and protection of Enterprise IT infrastructure and evaluates methods to improve system efficiencies.
• Provides project assistance with consultation and execution of delivering technological innovation to the observatory and supports them to sustain ongoing operations.
• Provides support for Linux, Mac, Windows, virtualization, network and storage systems.
• Possesses an awareness and knowledge of new technologies, systems, methods, and processes and channels this information through IT Operations to pursue system innovation, efficiency, stability, and scalability.
• Contributes to the architectural design and definition of standards, processes, and procedures by which NOIRLab’s information systems conform and operate.
• Assists in developing functional strategies to safeguard data, high-end computing equipment, virtualization infrastructure, mass storage systems, applications, databases, and all other facets of the organization's Enterprise IT infrastructure.
• Provides design, analysis, and consulting support for NOIRLab’s Enterprise IT infrastructure.
• Keeps up-to-date, working closely with the Cybersecurity team to maintain and promote an awareness of the latest security and privacy legislation, regulations, advisories, alerts, and vulnerabilities pertaining to critical IT infrastructure.
• Assists with testing and validation of system designs and enhancements.
• Assists with technical documentation of system designs and architecture.
• Utilizes processes, procedures, checklists, best practices, and presentations. Observes change/configuration control systems.
• All AURA employees are responsible for the proper management and control of all AURA property within their work area, whether assigned to them or someone else. This responsibility includes reporting any known missing, stolen, or non-working property in their work area to their supervisor or the AURA Property Officer.
• Responsible for ensuring compliance with government award terms and conditions assigned to this position or subordinates of this position.

Other Functions

• Other duties as assigned

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems Technology, or related field, or equivalent experience
• 3-5 years of experience in enterprise-scale information technology support and administration (Linux, Mac, Windows, virtualization, storage systems, backup, and networking)
• Possess a working knowledge of enterprise-scale information technology best practices and the ability to provide related support and integration.
• Experience with tier 3 or tier 4 data center methodologies and IT component administration.
• Experience in information systems change control, data and storage management, information technology performance management, IT infrastructure management/improvement, and process development.
• Docker and/or Kubernetes knowledge for designing, deploying and managing containerized applications.
• DevOps tools (e.g. Chef, Ansible, Puppet) for configuration management of compute infrastructure at scale, and lifecycle management tools like Foreman, Red Hat Satellite, Terraform.
• DNS infrastructure administration.
• Experience with Enterprise Storage solutions and concepts.
• Experience with customer service desk systems and methodologies.
• Project experience in various system administration disciplines such as enterprise IT system and data storage architecture design and analysis, as well as system monitoring.
• Possess a broad knowledge of industry-standard platforms and the ability to provide integration and support for Linux platforms, network-attached storage systems, and virtualization infrastructure.
• Ability to communicate and work well with customers and stakeholders.
• Ability to work independently and as part of a team.
• Able to execute multiple tasks/projects simultaneously.
• Ability to prioritize tasks/projects/issues depending on the organization's goals.
• Able to work with continual deadline pressure, handle complex technical issues, and provide timely solutions.
• Must have strong skills and background related to supporting and design of enterprise-scale information systems.
• Must have a valid Driver’s License; clean driving record; ability to drive a 4-wheel drive vehicle

Preferences

• Knowledge of Spanish is a plus
• Professional certifications such as Prince2, PMP, ITIL v4, RHCE, RHCA, VCP, or similar

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk; or hear.
• The employee is occasionally required to stand; walk; reach with hands and arms and stoop; kneel; crouch; or crawl.
• The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
• Must possess - sufficient mobility, strength, or dexterity in both arms and hands and both legs to a) reach upward, sideways, downward to work with paper files; b) sufficient mobility and dexterity to utilize computer systems, fax machines, copiers, and other office machines.
• Must possess – 1) ability to read and understand instructions, drawings, safety guides, and other written materials necessary to perform job; 2) sufficient visual capacity to perform the applicable functions without assistance of visual aids other than eye contacts or eye glasses; 3) sufficient spoken aural capacity to hear and understand instructions, warning bells, fire alarms, or shouted instructions without assistance of auditory aids other than a hearing aid; and 4) ability to impart information orally so that others understand and can respond appropriately.
• Must possess sufficient mobility, strength or dexterity in both arms and hands and both legs to a) grasp, push, pull, turn or otherwise manipulate tools and mechanisms; b) push, shove, pull or otherwise safely and efficiently manipulate tools or mechanisms; c) lift, hold, maneuver, objects of 50 lbs or more; d) maintain balance while performing work; e) remove parts, systems, tools of 50 lbs or more
• Some travel may be necessary in or outside the contiguous United States.
• Occasional work at summit locations ranging from 6,800’ to 14,000’ altitude

This Institute promotes Equal Employment Opportunity workplace that includes reasonable accommodations to otherwise qualified, disabled applicants and employees.

Salary Range

$37.64 - $42.55 per hour. The final salary will depend on skills, qualification, experience and job location. 

AURA offers an excellent benefits package including paid time off and retirement contributions, competitive salary commensurate with experience, and a very attractive work environment. Details on benefits can be found at Benefits by Location - Aura Human Resources.

How to Apply

Apply by August 8, 2025 for priority consideration. This position will remain open until it is filled. Please submit a cover letter and a CV or resume, PDF files preferred. Please name any attachments with the following format: LastName DocName.

Individuals needing assistance with the employment process can request assistance at employment@aura-astronomy.org