IT Support Specialist II

We are looking for an IT Support Specialist II to work 4x a week from our Mesa-Gateway office. This role is essential in providing technical support and ensuring the smooth operation of IT services within the organization. 

Responsibilities

• Proactive, motivated and have a genuine passion for IT and customer service

• Proactive, motivated and have a genuine passion for IT and customer service

• Microsoft 365 administration, installation and troubleshooting

• Resolve escalated software issues pertaining to Windows 10 and associated software

• Assign/manage/troubleshoot remote access remotely and\or onsite
• Troubleshoot and resolve software issues both remotely and onsite
• Ensure quick response times to facilitate maximum uptime for all users and systems
• Configure, deploy, fix, and provide troubleshooting support based on either documented procedures or directive for the following hardware and software:
  • Desktop, Laptop, and Tablet Computers (Windows and MacOS)
  • Mobile Devices
  • Outlook\Teams\Zoom\OneDrive\Sharepoint
• AD and 365 administration functions such as password resets, create and update user profiles, and group changes.
• Assist users with supported software and hardware with the approach of understanding of technology from a user’s perspective while providing an excellent level of customer service
• Escalate unknown/unsolved issues to appropriate internal or external support resources
• Effectively use and troubleshoot all MS Office 365 applications
• Use and support remote meeting software
• Collaborate with co-workers to share expertise, information and solve problems
• Other duties as assigned by Team Lead/Manager/Director

Required Skills and Experience

• Minimum 3 years of IT experience supporting a company size of 500+ employees.
• Willingness to learn new processes and technologies
• Ability to work in a fast-paced environment
• Understands the importance of confidentiality
• Attention to detail
• Ability to independently analyse and solve problems.
• Strong interpersonal and communication skills and the ability to interact effectively with all levels in the organization.
• Experience with the following software and hardware: Active Directory, Exchange 365, Office 365, WAN/LAN topology, Antivirus, various wireless services & equipment support
• Previous experience with ticketing systems
• Experience imaging PCs via Acronis or related software
• Knowledge of all Microsoft Windows and Mac OS & Office technologies (MacOS, Windows 10 & Office 365)
• Create a high level of user satisfaction through accurate and timely follow-up & strong technical skills
• Must demonstrate organizational and time management skills

Preferred Skills and Requirements

• Microsoft or CompTIA certificates in relevant technologies
• Must be able to work flexible hours outside of normal business hours
• Be part of on call rotation
• Must be able to sit or stand for extended periods.
• Must be able to stoop, bend, crawl, and being able to maneuver in tight spaces.
• Ability to routinely lift 20-30 lbs. and occasionally lift and move 40 lbs (unassisted).

#LI-LN1

The annual U.S. base salary range for this full-time position is $58,240.00–$80,600.00. The base pay actually offered will vary depending on job-related knowledge, skills, location, and experience and take into account internal equity. Other forms of pay (e.g., bonus or long term incentive) may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. For more information regarding Virgin Galactic benefits, please visit https://vgcareers.virgingalactic.com/global/en/benefits

Who We Are

Virgin Galactic is an aerospace and space travel company, pioneering human spaceflight for private individuals and researchers with its advanced air and space vehicles. We are making the dream of space travel a reality, delivering spaceflight at an unprecedented frequency, with the development of next generation space vehicles. 

Export Requirements 
To conform to U.S. Government export regulations, applicant must be a U.S. Person (either a U.S. citizen, a lawful permanent resident or a protected individual as defined 8 U.S.C. 1324b(a)(3) or be able to obtain the required authorization from either the U.S. Department of State or the U.S. Department of Commerce. The applicant must also not be included in the list of Specifically Designated Nationals and Blocked Persons maintained by the Office of Foreign Assets Control. See list here.

EEO Statement
Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, gender identity, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status. 

DRUG FREE WORKPLACE
Virgin Galactic is committed to a Drug Free Workplace.  All applicants post offer and active teammates are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. This can include pre-employment, random, reasonable suspicion, and accident related drug and alcohol testing. 

PHOENIX EMPLOYMENT REQUIREMENTS
For individuals seeking employment at our Phoenix Mesa Gateway Airport facility, employment is contingent upon you obtaining and maintaining a TSA authorized security badge.  This includes initial and annual mandatory background checks that are governed by TSA, and conducted by the Phoenix Mesa Gateway Airport badging office.