Associate Customer Support Specialist

Associate Customer Support Specialist

Company:

Boeing Distribution Services S.R.L.

Boeing Distribution Services is looking for an Associate Customer Support Specialist to join our team in Lonate Pozzolo, Italy.

This position is expected to be 100% onsite. 

Essential Job Duties and Responsibilities:

• Reviews of customer purchase orders to assess requirements.
• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
• Performs research in Cardex (ERP) to potentially resolve order issues.
• Reviews and actions open orders that are pending resolution.
• For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
• Monitors / Expedites orders with high complexity and urgency.
• Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions.
• Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.
• Performs other duties and responsibilities as assigned or required.

Basic Qualifications (Required Skills and Experience)

• 2-4 years of related work experience
• Experience in Program Management and/or Customer Support
• Experience managing multiple and competing priorities.
• Experience working in a very fast-faced environment with a high degree of accuracy.
• Ability to effectively multi-task
• Excellent communication skills, both written and verbal
• Intermediate knowledge in MS Office (Excel, Word, PowerPoint) applications

Preferred Qualifications (Desired Skills/Experience):

• High School Diploma, or Related Field of Study – associate degree in business (preferred)
• Experience in the aerospace industry
• Strong problem-solving skills
• Team collaboration and a high degree of flexibility and resilience
• Knowledge of basic financial principles

Work Authorization:

This requisition is for a locally hired position in Italy. Candidates must have current legal authorization to work immediately in Italy. Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.

Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Shift:

Not a Shift Worker

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (Italy)