Associate Customer Support Specilist

Associate Customer Support Specilist

Company:

Boeing Distribution, Inc.

Boeing Global Services (BGS) is looking for an Associate Customer Support Specialist. This individual will play a key role to the Boeing Distribution Business to provide extended support for exclusive distribution services agreement activities that are vital to the distribution channel (formerly Aviall) and our suppliers. The representative will be responsible for providing support for Piper AOG Services, Rolls Royce Publications, and Customer Care.

You will be communicating with both Internal and External customers. This position may have additional and/or other responsibilities, that is customer support related in the future.

Location: Dallas, TX.

Position Responsibilities:

• Retrieve, research and resolve specific customer emails and Service Requests

• Prepare and ship customer orders for Rolls-Royce publications needed in physical format (i.e. USB, CD, Paper)

• Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues related to their accounts.

• Manage multiple orders and research lists for specific customers

• Research and analyze data to identify trends/issues regarding specific customers.

• Support Piper Aircraft on Ground (AOG) activity

• Support Customer Program Managers (CPM) by maintaining reports, customer data and managing customer expectations.

• Customer Care responsibilities assist with the processing of returns and all credits/debit memo generating, price discrepancies, freight credits, over shipments and short shipments, etc. Will work closely with the CSR & Sales Channels at a Global level to provide this support.

• Processes material returned from customers.

• Handles discrepancies/Requests sent by customers directly which are managed out of Sales Force Service Cloud or Phone Queue.

• Handle all discrepancies/requests throughout from start which include performing thorough investigation, communicating or following up with various related parties (internal and external), finding out root causes of problems, and then adopting corrective actions to closure of respective issues with solutions provided to customers

Basic Qualifications (Required Skills/Experience):

• 2+ years’ experience in customer support or customer service

• 1+ years’ experience with Supply Chain processes

• 1+ years’ Experience with SAP or similar ERP system

• Ability to work flexible schedule/hours (Monday – Friday 8am – 5pm/9am – 6pm or 10am – 7pm as needed), overtime, and occasional weekends when necessary.

• Ability to handle high pressure situations

• Experience with all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze reports.

Preferred Qualifications (Desired Skills/Experience):

• 5+ Years in an Operations, Distribution Center, Aerospace, or similar/related environment

• Bachelor’s degree or higher

• Experience performing data analysis and troubleshooting

• Experience with ERP reporting systems (i.e. Spotfire)

• Experience using Omni Channel Solutions for Customer Support such as Sales Force Service, Zendesk, etc.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only.  Salaries are based upon candidate experience and qualifications, as well as market and business considerations. 

Summary pay range: $60,000 - $76,000

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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