Solutions Delivery Manager

Who are we?

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions; owning and operating the world's largest SAR constellation. ICEYE is headquartered in Finland and operates from five international locations with more than 600 employees from nearly 60 countries, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Our satellites acquire images of Earth at any time – even when it’s cloudy or dark – providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as maritime, disaster management, insurance, and finance.

Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology, etc.). We’re innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values at ICEYE, and contribute to Making the Impossible possible!!

Why should you work for us?

ICEYE is at the cutting edge of new technology and we are continuing to build and operate our commercial constellation of SAR satellites. Working with ICEYE, you will be part of making the impossible possible, whilst shaping the Earth Observation industry. You will work with varied, diverse and engaged colleagues to further the ICEYE mission. At ICEYE we realise that without great people we can not succeed, therefore you will be an integral, valued and appreciated colleague, with the ability to directly shape the vision and direction of the business. 

We actively support Continuous Professional Development, and will provide access to a range of avenues to allow you to succeed, including courses, training and attendance at conferences. ICEYE is a place where your development, your growth and your success is a priority. 

What will you do in this role? 

As ICEYE Solutions Delivery Manager, you will grow and lead a team across numerous global time zones to execute on the critical and timely delivery of natural catastrophe products. Your team will include full-time ICEYE employees, external consultants, and outsourced individuals. Today, the core of operations is Flood Insights, which requires 24/7 global engagement. We want to both persist this 24/7 responsibility, but ensure we maintain a reasonable work-life-balance for employees of your team. You are therefore instrumental in working with senior leadership and product management to architect and execute on the creation of a highly functioning and happy team.

Responsibilities

• Manages the delivery of FI Product ensuring consistency, efficiency and quality across operations
• Monitors performance metrics to assess and identify opportunities to improve operational outcomes
• Analyses and refines operational processes to improve efficiency and enhance solution delivery
• Leads and manages the operational team to ensure alignment with delivery goals and priorities. 
• Collaborates with internal teams and external partners to address issues and implement solutions; 
• Establishes and maintains robust contingency plans to address service disruptions
• Communicates across teams daily to ensure alignment with goals and priorities. Acts as a bridge between delivery team and stakeholders providing clear updates on analyses progress.
• Documents and tracks quality of deliverables
• Leads initiatives to drive operational excellence
• Provides clear direction, set expectations and foster a culture of accountability and continuous improvement
• Collaborates with the Meteorology team and outsourced teams for operational planning. Ensures smooth collaboration between the teams working on flood analysis.
• Cooperates on development of training plans and develop individual development plans to enhance teams performance and expertise
• Guides team members empowering them to deliver analyses effectively
• Proactively identifies and addresses risks impacting delivery
• Utilises customer feedback to improve performance. Ensures queries are addressed in a timely manner.
• Leads and grows large global team to execute effectively and operationally within SLAs

Requirements

• Bachelor's or master’s degree in Hydrology or related field
• Expertise in GIS techniques, GIS data analysis and understanding of various remote sensing technologies
• Fundamental understanding of disaster analysis and management
• Proven experience in a leadership role
• Exceptional analytical skills to interpret data, trends, and metrics to drive informed decision-making.
• Excellent interpersonal and communication skills to facilitate effective collaboration with international teams and stakeholders.
• Problem-solving mindset with the ability to identify challenges, propose solutions, and drive their implementation.
• Ability to delegate tasks effectively and motivate team members
• Resource allocation expertise
• Strong organizational and time management skills
• Adaptability to changing circumstances and priorities

Benefits

Finland

• A job that matters in a dynamic Earth Observation environment with a scale-up approach
• An independent role with a supportive and diverse work environment
• Occupational healthcare, occupational, and accident insurance
• A yearly benefit budget to spend as you wish (i.e. on sport, transport, bike benefit, wellness, lunch, etc.)
• Phone subscription with iPhone of choice 
• Relocation support (i.e. flight tickets, accommodation, relocation agency support)
• Time for self-development, research, training, conferences, or certification schemes
• Inspiring and collaborating offices and silent workspaces enable you to focus
• A wide variety of the best coffee, tea, snacks, and sweets to accompany your daily space mission

Poland

• A job that matters in a dynamic Earth Observation environment with a scale-up approach
• An independent role with a supportive and diverse work environment
• A yearly benefit budget to spend as you wish (MyBenefit i.e. on sport, transport, wellness, lunch, tourism, etc.)
• Relocation support (i.e. flight tickets, accommodation, relocation agency support etc.)
• Time for self-development, research, training, conferences, or certification schemes
• Polish language lessons
• Occupational and private healthcare and life insurance 
• Inspiring and collaborating offices and silent workspaces enable you to focus
• A wide variety of the best coffee, tea, snacks, and sweets to accompany your daily space mission

Diversity, equity, and inclusion

At ICEYE, we believe that diversity isn't just a buzzword – it's our greatest asset. 

We're committed to fostering an inclusive environment where every voice is not only heard but celebrated. We know that diverse perspectives breed innovation and creativity, which is why we actively seek out individuals from all walks of life, backgrounds, and experiences. 

Whatever your background, we want you to bring your authentic self to the table. Join us and be part of a team where differences are not only embraced but cherished, because together, we're stronger. 
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com