Ursa Major

IT Service Desk Specialist

Berthoud, CO, United States

$55-75k

Full Time

4 minutes ago

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Job description

Ursa Major was founded to address a critical shortfall in the U.S. industrial base and bring a new model to aerospace and defense systems: we design and manufacture the world’s leading propulsion systems for space, hypersonic applications, and missile systems.

Our products and technologies require an extraordinary team – a team that will mold tomorrow’s technologies while deploying today’s best. We are an intrinsically motivated team that has a passion for solving problems and empowering each other every day to develop our skills, knowing that there is always room for growth.

As an IT Service Desk Specialist, you will be responsible for supporting the Digital Operations team in various capacities. We are looking for someone who is motivated to help others and take initiative to improve our IT service infrastructure as needed. Ideally, you will have a can-do attitude and be able to work in an environment that is constantly evolving. Whether it is in the form of traditional help desk support or inventory management, our mission in Information Services is to provide outstanding customer service and support so our teams can focus on doing what they do best, building the best engines in aerospace. This role will report to the Manager of Information Services Support.  

Responsibilities:

Provide world-class help desk support to all Ursa employees 
Intake and manage helpdesk tickets via our Ursa Support Portal (USP) 
First-level triage and support for service tickets and projects
Maintain Customer communication throughout the lifecycle of tickets
Intake and deploy inventory and assets
Audit Inventory Management Systems
Work on IS projects to help improve internal infrastructure as requested  
Maintain support documentation and publish knowledgebase articles  
Work with IS management to develop strategies to improve helpdesk efficiency and customer satisfaction

Experience/Requirements:

2+ years of Customer Support/Help Desk related experience
Comfortable working in a fast-paced, startup environment 
Demonstrate an ability to solve problems effectively and rapidly
Familiarity working in a Microsoft Office 365 and Microsoft Azure Government cloud-based environment preferred

Critical Skills:

Experience communicating effectively in writing and orally 
Ability to break down complex problems into simple explanations 
Ability to work with various teams from multiple disciplines on time-sensitive issues with the ability to prioritize items as necessary 
Eagerness to learn and willingness to take on problems without hesitation

Colorado law requires us to tell you the base compensation range of this role, which is $55,000 - $75,000, determined by your education, experience, knowledge, skills, and abilities. What we can’t quantify for you are the exciting challenges, supportive team, and amazing culture we enjoy. Click here for more information about our awesome benefits.

Classification: Full-time Exempt.

Benefits Include:

Unlimited PTO - Vacation, Sick, Personal, and Bereavement
Paid Parental and Adoptive Leave
Medical, Dental and Vision Insurance
Tax Advantage Accounts (HSA/FSA)
Employer Paid Short and Long Term Disability, Basic Life, AD&D
Additional Benefit Options Including Voluntary Life and Emergency Medical Transport
EAP Program
Retirement Savings Plan - Traditional 401(k) and a Roth 401(k)
Equity Grants in the Company

NOTE: Research suggests that women and BIPOC individuals may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage anyone who believes they have the skills and the drive necessary to succeed here to apply for this role.

US CITIZENSHIP, PERMANENT RESIDENCY, REFUGEE OR ASYLUM STATUS IS REQUIRED.

We’re an equal-opportunity employer. You will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

No outside recruiters, please.