Retail Operations Lead (Starlink)

RETAIL OPERATIONS LEAD

RESPONSIBILITIES:

• Act as the primary point of contact for a portfolio of Retailers and Distributors.
• Responsible for long-term retention/growth of the relationship and revenue. 
• Build relationships to identify requirements and manage expectations.
• Deliver impeccable service to distributors and retailers, including efficient acknowledgement and resolution of issues.
• Work closely with distributors, retailers, production planning, sales, and logistics to create and manage orders, delivery timelines, invoices, e-invoices, payments and credits. 
• Act as an extreme owner of assigned distributors and retailers to realize forecasted revenue on or ahead of schedule, identifying and successfully aligning on payment schedules and risks.
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the retail channel operations and scale the business.

BASIC QUALIFICATIONS:

• Bachelor's degree in engineering or business; OR high school diploma or equivalency certificate and 2+ years of professional experience.
• 2+ years of consulting or project management experience OR 2+ years experience in a customer facing role.

PREFERRED SKILLS AND EXPERIENCE:

• Knowledge or experience in retail or distribution and sales operations.
• Experience managing multiple projects and delivering under tight timelines and resource constraints.
• Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer.
• Technical knowledge of Starlink or telecommunications.
• Demonstrated ability to capture feedback from retail channel partners and turn them into actionable, smart improvements.
• Excellent written and verbal communication skills, including ability to craft and present professional presentations.
• Excellent empathy, active listening, and resiliency skills.
• Ability to read contract documents and discern requirements and deliverables.

ADDITIONAL REQUIRMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts.
• Availability and willingness to travel as needed to customer sites/meetings.

COMPENSATION AND BENEFITS:    

Pay range:
Level I: $75,000.00 - $95,000.00/per year
Level II: $90,000.00 - $115,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.