Access Support Coordinator

Please review the job details below.

Maxar is currently seeking a Direct Access Program (DAP) Support Coordinator to join our team in Westminster, CO

What you'll do day-to-day (with your colleagues):

• Central contact for certain messaging to be shared across all DAF Account Managers, and/or a broader audience, for known system events.
• Assist with issue ticket reporting including review of tickets requiring follow-up or updated information, identify and track internal ticket metrics, monitor weekly ticket incident reports distribution, work with teams to understand additional reporting requirements and liaison/ troubleshoot report issues.
• Assist with Access Window metrics including compilation and update of reporting data, build out new metrics areas, work with system owners if new requirements are identified, ensure all reports distribution.
• Assist with Minute Accounting metrics includes properly tracking AW status and research data anomalies across multiple systems, generate and validate Minute Accounting data reports, collaborate with teams on data setup and possible new requirements across systems as needed.
• Assist with release deploy scheduling by attending standard Change Review Board and weekly deploy meetings for proper approvals and communications, communicate and monitor Access Customer impacting deploy, generate the planned maintenance calendar for DAFs on a Monthly Basis and update and distribute to team members.

Minimum requirements for this position:

• Must be a U.S. citizen or permanent resident
• Bachelor’s Degree or equivalent work experience
• Understanding of system level concepts and interaction between components in a system
• Ability to learn technical systems including equipment, software, architecture and workflows
• Thorough and detail oriented
• Ability to work across multiple functional organizations and cultures
• Strong ability to write, read, and understand technical concepts
• Proficient in MS Excel, Word and Power Point

These skills would be amazing: 

• Experience in satellite ground systems
• Understanding of DAF/RAP architecture and workflows
• Understanding of DAF/RAP Accounting process
• Professional presence interacting with customers
• Professional assertiveness

Our salary ranges are market-driven and set to allow for flexibility. Individual pay will be competitive based on a candidate’s unique set of knowledge, skills, and geographic diversity, with earnings potential commensurate with experience. The range for this position is:

$59,000.00 - $99,000.00 annually.

 

Maxar employees must follow all applicable Maxar policies and COVID-19 requirements as well as those of Maxar customers and third parties. Individual job requirements may vary, and Maxar reserves the right to modify its policies and requirements as it deems appropriate in accordance with applicable law.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.