Service Desk Agent

Please review the job details below.

Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand, and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale, and cost effectiveness.

 

What You’ll Be Doing:

• Answer incoming internal customer calls
• Utilize company policies to solve customer issues
• Direct calls/tickets to support teams when necessary
• Serve as first point of contact for customer service issues
• Demonstrate commitment to customer satisfaction
• Make quick and accurate decisions
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow call center “scripts/troubleshooting guides” when handling different topics
• Identify customers’ needs, clarify information, and providing solutions
• Monitor tickets & workflows and in accordance to team’s SLAs
• Create documentation where documentation is absent
• Administer Active Directory accounts
• Utilize remote user support tools to provide support
• Remain customer-service oriented in all situations/personalities
   

Minimum Requirements:  

• Must be a U.S. Person with a High School Degree or GED
• Previous experience in a customer service role
• Demonstrate strong communications skills with active listening skills
• Strong attention to detail and problem solver
• Ability to remain organized in high volume scenarios
• Able to successfully pass a background check

Preferred Qualification:  

• Windows 7, Windows 10, MAC OS, and Microsoft applications
• Previous help desk experience

What’s In It For You:

There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution to our collective mission.

• Health, Vision, Dental Insurance, and Employee Assistance Program
• 401K, with matching and immediate vesting
• Health Savings Account (HSA)/Flexible Spending Accounts (FSA) Options
• PTO, 10 Holidays, and Sick Time
• Maternity and Paternity Leave
• Adoption Reimbursement
• Flexible Hours, Hybrid work options
• Tuition Reimbursement and Student Loan Repayment
• Pet Insurance
• And More!

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Our salary ranges are market-driven and set to allow for flexibility. Individual pay will be competitive based on a candidate’s unique set of knowledge, skills, and geographic diversity, with earnings potential commensurate with experience. The range for this position is:

$14.81 - $24.69 hourly.

 

Maxar employees must follow all applicable Maxar policies and COVID-19 requirements as well as those of Maxar customers and third parties. Individual job requirements may vary, and Maxar reserves the right to modify its policies and requirements as it deems appropriate in accordance with applicable law.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.