Space Service Technician

Who are you? 

An enthusiastic, self-starting individual, you will be interested in software configuration and administration, customer service, service design, delivery and improvement. 

In this role, you will assist with elements of service architecture, roadmap development, service design and service delivery management.  You will work closely with the ground segment, operation, and system engineering teams to ensure service requirements are met. 

You will work as part of our space services team to deliver services to a variety of customers including institutional, academic and commercial organisations. You will also provide support to Space colleagues using our service infrastructure and tools. You will be involved in administrating service software applications, assisting with the production of training materials, producing reports on service performance and identifying and implementing service improvements. 

You will report to the Space Services Manager and work with them to prioritise and manage your workload.  Although the primary responsibilities of this role involve supporting the delivery of space services to customers, you may occasionally be asked to participate in other projects as required by the business. 

On joining the Space Business Unit within BAE Systems, you will complete a 6-week training period during which you will become familiar with the services In-Space offer to customers, the service processes and service tools. 

To succeed in this placement role, you will require logical thinking, numerical fluency, and an interest in how to make space services work for customers, a willingness to learn and the ability to work with others to identify and resolve technical issues. 

Please note that this role supports the delivery of services from space, it does not involve spacecraft engineering or spacecraft operations.
 

What you will be doing here 

• Administration of service management software (JIRA) including user on-boarding, project admin and audits;
• Configuration of service management software (JIRA) including updating fields, workflows and automation rules;
• Designing and testing changes to service management software (JIRA) to meet new business requirements;
• Troubleshooting issues with service management software (JIRA);
• Administration of service CMDB (Configuration Management Database) and assisting with the design of CMDB changes;
• Contributing to user documentation and producing training materials for customers and internal users of service software; 
• Producing dashboards and reports on service metrics and KPIs to validate that we are delivering services to a high standard and within contractual obligations; 
• Logging and tracking actions through to completion; 
• Updating existing process documents to reflect agreed changes and communicating changes to stakeholders; 
• Ensuring process documents are reviewed on schedule; 
• Assistance with service forecasting, budget estimation and comparison with actuals; 
• Supporting quality improvement initiatives for the business and services; 
• Keeping stakeholders informed of progress and issues; 
• Identifying opportunities for improving the customer experience, reducing costs or increasing efficiency; 
• You will report into the Space Services Manager and your work will be prioritized in discussion with them.
   

About you 
 

• A-Levels (or equivalent) in a STEM subject;

• Ability to work well as a member of a team. 

Experience in or knowledge of the following areas is required: 

• Problem solving; 
• Logical thinking; 
• Customer Service; 
• Viewing problems from multiple user perspectives; 
• Communicating with customers or stakeholders; 
• Working with numbers. 

Experience in or knowledge of some of the following areas would be advantageous but is not essential as training will be provided: 

• ITIL v3 or v4; 
• Scripting, programming, or markup languages (eg: Python, HTML, RegEx, JSON, SQL); 
• Microsoft Visio; 
• Business Process Modelling Notation; 
• Atlassian software including Jira Software, Jira Service Management, Access, Assets and Confluence; 
• Working as part of a service team; 
• Space Industry. 

Skills: 

• Proficient with MS Office Suite (Word, Excel, Powerpoint, Project); 
• Excellent communicator, both written and verbal; 
• Confident in using web based software tools; 
• Confident working in teams. 

Qualities: 

• Self-starter; 
• Works well in a team; 
• Autonomous worker; 
• Positive and helpful attitude; 
• Willingness to learn; 
• Attention to detail; 
• Organised; 
• Calm and professional approach to work; 
• Logical; 
• Empathic. 

About In-Space Missions and BAE Systems  

BAE Systems acquired In-Space Missions in 2021, and the two organisations have teamed to advance our space ambition by bringing all our space activities under a new, integrated business unit and leadership team which is focused on designing, building and operating world-class space missions for global customers. The new Space business unit now comprises approximately 180 staff located across 3 sites at Alton, Guildford and Great Baddow.   BAE Systems is committed to investing in Space to deliver new-space small satellite systems and space data products combined with the security and resilience of BAE Systems expertise in telemetry tracking and command processors, waveforms, electronics, antennas and digital signal processing and analytics. 

Culture   

We have a close-knit and supportive team, with diversity and inclusion being a key to our success. We welcome varying backgrounds, skills, perspectives and life experiences.  We embrace Hybrid Working so wherever possible, we offer flexible working arrangements to allow us to balance our work and personal life more effectively. 

 
What can we offer you?   

• Financial Reward: Competitive salary, 10% Non-Contributory Pension with the option for additional salary sacrifice, free onsite parking, access to BAE Share Incentive Plan, Income protection, 3 x salary life assurance policy, discounted shopping and much more 
• Work / Life Balance: 37.5 hour week, hybrid working options, flexible working around core hours, 30 days holiday plus bank holidays  
• Personal Development: Personalised development plan along with access to BAE’s E-learning courses 
• Health & Wellbeing: Private Medical Scheme with AXA Healthcare (including 24/7 online GP and mental health support), travel insurance, cycle-to-work scheme, eye tests 

Recruitment Process   

If you’ve been shortlisted for the role, our Recruitment team will reach out to schedule a 1st stage Teams interview with you.  

We want to make sure that our recruitment processes are as inclusive as possible so if you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Additionally, if you don’t meet all of the criteria please still apply. We really enjoy meeting diverse people who might bring a fresh perspective on a problem we need to solve!   

Unfortunately, we do not offer sponsorship. Please be aware that many roles working for In-Space Missions will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the company.