Governmental Services Operator

About EUSPA

The European Union Agency for the Space Programme (EUSPA) is an EU Agency that provides safe and secure European satellite navigation services and supports other European projects, such as Galileo, the European Geostationary Navigation Overlay Service (EGNOS), Copernicus, the Governmental Satellite Communications (GOVSATCOM) data and services, and the Space Surveillance and Tracking (SST). Through these projects, EUSPA enhances European autonomy in space technologies, fosters innovation and creativity, supports European transport net and agriculture, all while contributing to the sustainable growth as well as the security and safety of the European Union.

EUSPA offers a diverse multicultural workplace that welcomes all applicants without distinction on any grounds of gender, race, ethnic or social origin, nationality, religion or belief, political or any other opinion, birth, gender identity, disability, age, sexual orientation, marital status or other family situation. EUSPA wishes to employ competent talents and be representative of the diversity of the EU citizens and is committed to provide the best working conditions and benefits to its staff. For more information on the EUSPA and the Union Space Program, click here.

Tasks and Responsibilities

The Agency is looking for a Governmental Services Operator who will work in shift duty roster to primarily ensure the provision of governmental services (including Public Regulated Service (PRS)). In addition, the jobholder will also contribute to monitoring the system and security status against security threats and alerts, in line with the Council decision (CFSP) 2021/6985 .

They will be required to undergo a training and certification for their operational role and to maintain their technical competencies and certification (internal and external) as part of the ongoing duties.

The jobholder will be entrusted with the following main tasks and responsibilities:

·  Ensure the timely execution of Governmental services procedures, delivery of access and deconfliction management (currently with main focus on PRS), and supervision of the Galileo system PRS Signal in Space health status;

·  Provide advice to Member States on the operation of the PRS and liaise with national Competent PRS Authorities;

·  Contribute to monitoring the security and system status of the Components of the Union Space Programme included in the GSMC SOC perimeter, handle Incidents and security alerts, operating the GSMC Ticketing System to log and tracing the full incident handling process, in line with the operational procedure;

· Contribute to official recommendations provided to the EU decision-making bodies on the continuity of services, including actions required to maintain it, supporting the Crisis Management and implementing the instructions issued by the relevant authorities;

·  Participate and contribute to the review and update of incident handling process, lessons learnt, continuous improvement and risk and vulnerability management;

·  Investigate any degradation of the governmental and SOC services, as well as process the system anomalies and notifications to Competent PRS Authorities when required;

·  Support the improvement and evolution of the PRS access, Security Operation Centre and Council Decision 698 operational procedures’ development;

·  Support the validation of the new releases of operational equipment and new service milestones;

· Liaise with other EUSPA departments, notably in the area of Administration, to ensure the execution of related corporate tasks, such as planning, reporting, administration, financial & budget management, risk management, when needed.

The jobholder will be required to work on systems deployed at GSMC as part of a 24/7 shift working and stand-by duty roster in line with EUSPA’s applicable rules.

Prior to certification and shift operations, the role will be primarily a normal ‘day-time’ job contributing to the development of operations.

Selection Criteria

Professional experience and expertise

1. Previous experience in managing service requests ensuring service delivery, in line with established operational procedures/processes, preferably gained in an international environment;

2. Experience and/or knowledge of space operations;

3. Previous experience in working with classified information and preferably holding Personnel Security Clearance at or above EU SECRET level or equivalent;

4. Experience in working on 24/7 shifts or on on-call/stand-by;

5. Experience in financial, procurement and contract management will be considered as an advantage;

6. Excellent command of both written and spoken English;

Required competencies

7. Motivation for the post;

8. Effective communication;

9. Transversal collaboration and working in teams;

10. Customer focus and service orientation;

11. Ability to deliver accurate work under pressure, organise workload and prioritise tasks.

For more information/to apply, visit here.