Workplace Services Manager 2

US CITIZENSHIP REQUIRED FOR THIS POSITION: Yes

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE TYPE: None

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Embark on a career putting innovative, reliable, and agile products and ideas into orbit, and beyond. Northrop Grumman Space Systems has opportunities waiting for you that play a vital role in human space exploration, national defense, and scientific discovery, supporting multiple programs across the universe. With us, you’ll discover a culture of curiosity and collaboration that will have you Defining Possible from the day you start. Our space systems connect and protect millions of people on earth every day, now and for the future. Explore your future and launch your career today.

Are you interested in expanding your career through experience and exposure, all while supporting a mission that seeks to ensure the security of our nation and its allies? If so, then Northrop Grumman is the place for you. Northrop Grumman is currently seeking a Workplace Services Manager to lead conference center services and oversee various support services at Northrop Grumman’s Space Sector Headquarters in McLean VA.

As a Workplace Services Manager you will provide a high level of quality customer service in the areas of food services, conference center planning and services, risk management (safety and security), space management, vendor relations, and all other office support services.

Specific duties and responsibilities include (but are not limited to):

• Leading and managing workplace services day to day operations to include customer engagement, vendor management, conference center and conference rooms, mail, internal and external moves.
• Developing and executing statements of work provided to vendors and delivering metrics to ensure vendor accountability.
• Providing leadership and guidance for day-to-day operations while promoting a culture of safety, accountability, and continuous improvement.
• Developing and maintaining relationships with key vendors and contractors to ensure high-quality work and cost-effective solutions.
• Ensuring that all facilities comply with applicable health and safety regulations, including OSHA standards.
• Frequent contact with equivalent level managers and customer representatives concerning projects, operational decisions, scheduling requirements, or contractual clarifications.
• Conducting briefings and technical meetings for internal and external representatives.
• Influencing and impacting strategy through this role.
• Setting building standards to achieve cost objectives.
• Ensuring work orders created by customers are addressed and meet standards and ensure customer satisfaction.
• Managing upcoming Facility Service Agreements (FSAs) contracts and engaging in project oversight.
• Overseeing the coordination of conferences with internal and external customers to ensure the business-related outcome by coordinating customer objectives for conference planning needs.
• Ensuring facility meets government regulations and environmental, health and security standards, and responsible for monitoring facility to ensure safety and minimize risk for internal and external customers.
• Planning, developing, and supervising operational and administrative programs, evaluating and making improvements to operational procedures, policies, and services provided.
• Post-event debriefs and “lessons learned” process improvements.
• May need to work weekends depending on building needs.

As a full-time employee of Northrop Grumman Space Systems, you are eligible for our robust benefits package including:

• Medical, Dental & Vision coverage
• 401k
• Educational Assistance
• Life Insurance
• Employee Assistance Programs & Work/Life Solutions
• Paid Time Off
• Health & Wellness Resources
• Employee Discounts

Basic Qualifications

• Bachelor’s degree and 7+ years of experience in conference services, facilities operations and support, workplace services and/or concierge/executive level customer service – OR – a Master’s degree 5+ years of applicable experience in conference services, facilities operations and support, workplace services and/or concierge/executive level customer service.  An additional four years of experience accepted in lieu of a degree.
• Experience managing contracts with vendors and service providers.
• Demonstrated ability to successfully influence people and teams at all levels with and without direct authority.
• Demonstrated ability to influence and impact strategy in this role.
• Familiarity with relevant regulations and safety standards.
• Ability to communicate effectively at all levels of an organization.
• Strong ability to prioritize and manage multiple tasks in a high-paced environment. 
• High level of proficiency in MS Office Suite (Word, Excel, Power Point, etc.).
• Strong organizational and time management skills.
• Ability to work weekends, as needed.
• Ability to obtain and maintain a security clearance.  US Citizenship is a prerequisite.

Preferred Qualifications

• Project and vendor management experience a plus.
• Knowledgeable in AutoCad and Computerized Maintenance Management Systems.
• Knowledgeable in SAP / Costpoint.
• Strong ability to forecast cost and track budget expenditures in detail.

Salary Range: $114,100.00 - $171,100.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.