Customer Success Manager

Role highlights:

• Customer Success Manager
• Espoo, Finland or Warsaw, Poland
• Permanent
• Hybrid / Office

Who are we?

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions; owning and operating the world's largest SAR constellation. ICEYE is headquartered in Finland and operates from five international locations with more than 600 employees from nearly 60 countries, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Our satellites acquire images of Earth at any time – even when it’s cloudy or dark – providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as maritime, disaster management, insurance, and finance.

Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology, etc.). We’re innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values at ICEYE, and contribute to Making the Impossible possible!!

Why should you work for us?

ICEYE is at the cutting edge of new technology and we are continuing to build and operate our commercial constellation of SAR satellites. Working with ICEYE, you will be part of making the impossible possible, whilst shaping the Earth Observation industry. You will work with varied, diverse and engaged colleagues to further the ICEYE mission. At ICEYE we realise that without great people we can not succeed, therefore you will be an integral, valued and appreciated colleague, with the ability to directly shape the vision and direction of the business. 

We actively support Continuous Professional Development, and will provide access to a range of avenues to allow you to succeed, including courses, training and attendance at conferences. ICEYE is a place where your development, your growth and your success is a priority. 

What will you do in this role? 

ICEYE is seeking an experienced Customer Success Manager to join our Mission Line of Business, where you'll be instrumental in the success of customers operating their own SAR satellite constellations.

As their primary point of contact during the operational phase, you'll drive the effective implementation and usage of ICEYE's products and solutions. You will ensure efficient handling of customer change requests, monitoring and improvement of service performance, and issue resolution.

You'll also provide essential visibility to internal stakeholders regarding account activities, opportunities, and concerns, working in close collaboration with technical teams, sales leads, program management, and other internal functions. Objectives for your role will be to ensure and improve customer satisfaction, identify growth and renewal opportunities, and remove blockers.

Requirements

What will you need to be successful in this role?

• 5+ years of experience in a customer-facing role such as customer success, consultancy and/or project management.
• Prior experience from a fast-paced hi-technology industry and working with advanced technical solutions and products
• Strong problem-solving skills, with the ability to identify issues and develop effective solutions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Self-motivated, proactive work style, with a challenger mindset.
  

In addition (nice to have):

• Language skills are considered an asset 
• Prior knowledge and experience from Earth observation industry, SAR technology or remote sensing programs and/or products

Benefits

• A job that matters in a dynamic Earth Observation environment with a scale-up approach
• An independent role with a supportive and diverse work environment
• Occupational healthcare, occupational, and accident insurance
• A yearly benefit budget to spend as you wish (i.e. on sport, transport, bike benefit, wellness, lunch, etc.)
• Phone subscription with iPhone of choice 
• Relocation support (i.e. flight tickets, accommodation, relocation agency support)
• Time for self-development, research, training, conferences, or certification schemes
• Inspiring and collaborating offices and silent workspaces enable you to focus
• A wide variety of the best coffee, tea, snacks, and sweets to accompany your daily space mission
• Base salary range for this position is 5 300€ - 6 300€ per month (gross) contingent on your experience level, and will be negotiated individually.

Diversity, equity, and inclusion

At ICEYE, we believe that diversity isn't just a buzzword – it's our greatest asset. 

We're committed to fostering an inclusive environment where every voice is not only heard but celebrated. We know that diverse perspectives breed innovation and creativity, which is why we actively seek out individuals from all walks of life, backgrounds, and experiences. 

Whatever your background, we want you to bring your authentic self to the table. Join us and be part of a team where differences are not only embraced but cherished, because together, we're stronger. 

Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com