Associate Customer Support Specialist

Associate Customer Support Specialist

Company:

Boeing Distribution Canada, Ltd

Boeing Global Services, Distribution Business, is looking for an Associate Customer Support Specialist (Level 2) to join our team in Mirabel, Canada.

 

This position is expected to be 100% onsite.  The selected candidate will be required to work on site at the above location.

 

Position Responsibilities:

• Reviews of customer purchase orders to assess requirements.

• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.

• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.

• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.

• Performs research in Cardex (ERP) to potentially resolve order issues.

• Reviews and actions open orders that are pending resolution.

• For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.

• Monitors / Expedites orders with high complexity and urgency.

• Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions; support Account Receivables with cash collection.

• Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.

• Performs other duties and responsibilities as assigned or required.

 

Basic Qualifications (Required Skills/Experience):

• 2-4 years of related work experience

• Experience in Program Management and/or Customer Support

• Excellent communication skills, both written and verbal

• Ability to work in a very fast-faced environment with a high degree of accuracy

• Ability to effectively multi-task and manage multiple competing priorities

• Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze reports.

• Fluent in English & French (i.e. reading, writing, and verbal communication)

 

Preferred Qualifications (Desired Skills/Experience):

• Associate Degree in Business or High School Diploma

• Experience in aerospace hardware sales

• Experience in managing high-volume reporting and data analysis

• Knowledge of the aerospace/aviation industry

• Strong problem-solving skills

• Proficiency in numeric reasoning and mathematical skills

This requisition is for a locally hired position in Canada. The employer is Boeing Canada.  Candidates must be legally authorized to work in Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment.

Please note that the salary information shown below is a general guideline only.  Salaries are based upon candidate experience and qualifications, as well as market and business considerations. 

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift: