IT Operations Specialist

Please review the job details below.

Job Description Summary

As an IT Operations Specialist, your primary role will be to provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, rack mounted server and storage devices and networked systems. You will ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved. You must be able to troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to, hardware copper and fiber related problems. 

Job Description

At Maxar we unlock the promise of space intelligence to help governments and businesses solve problems on earth and beyond. Since humans first explored our solar system, we have been supporting space missions with our tools. Maxar partners with innovative businesses and more than 50 governments to monitor global change, deliver broadband communications and advance space operations with capabilities in Space Infrastructure and Earth Intelligence.

Now is your chance to amplify your impact, working to solve the world’s most pressing challenges. We are hiring immediately for an Endpoint Administrator/Data Center Technician that holds an active Security Clearance (minimum Secret, Top Secret preferred) for our Longmont, CO office.

What you will do day to day:

• Ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
• Installation of servers, storage and network gear into server racks.
• Tracking and labeling of all connections and assets in all IT spaces as well as data centers.
• Monitor tickets & workflows and in accordance with team’s SLAs.
• Create documentation where documentation is absent.
• Administer Active Directory accounts.
• Troubleshoots Citrix Virtual Desktop Infrastructure (VDI) Support.
• Utilize remote user support tools to provide support.
• Provide M/S applications support (Exchange/Outlook, Office, Visio, etc.).
• Perform (advanced) Windows 11, MAC OS troubleshooting.
• Perform (basic) Linux troubleshooting.
• Provide Service Desk escalations.
• Perform physical hardware setup and tear down.
• Image systems and deploy software through SCCM.
• Provide rotational on-call support.
• Professional written and interpersonal skills are essential when communicating with customers and clients.
• Maintain a high level of customer-service in all situations.
• Minimum 4 days onsite required.

Life with Us:

There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution to our collective mission. So, we recognize that with best-in-class benefits like:

• Career growth opportunities

• Family friendly benefits like maternity and paternity leave, adoption reimbursement, flexible hours, hybrid work options

• Program to help you grow like tuition reimbursement, hackathons, and career development

• Student loan repayment

• Generous time off

• Plus, everything you’d expect from a leading employer such as a matching and immediately vest 401K plan, robust insurance coverage, medical, dental and vision, etc.

We are very serious about professional development and continuing education at Maxar. We offer our team members with the opportunity to define their own career trajectory.  Our group has a variety of resources to support learning and development. You will work with your manager, or a mentor, to set goals and design a development plan to advance your career. 
 

Required Skills:

• U.S. Citizen
• Active Secret Clearance
• Associate degree or bachelor’s degree in computer science or closely related field.
• 2-4 years’ experience in technical support role
  • Experience may be substituted for education.
• Demonstrated experience supporting Windows 10, MAC OS, iOS, Android, Office 2016 and 0365 suite, Active Directory Administration, Citrix and Virtual PC environments or a combination of.
• Experience with structure cabling installation and troubleshooting.
• Experience with servers and troubleshooting.
• Ability to be on call on a rotational basis.

These Skills Would Be Amazing:

• Experience supporting an enterprise environment.
• Active Top-Secret Clearance.
• Active CI Polygraph
• Active Security+ certification
• Ability to prioritize and manage several milestones and projects efficiently.
• Experience installing and configuring computer systems and applications for a large company.
• Experience with SharePoint. 
• Experience with Visio. 

$53,000.00 - $114,000.00 annually.

We offer a comprehensive package of benefits including paid time off, health and welfare insurance, and 401(k) to eligible employees. You can find more information on our benefits at: https://www.maxar.com/careers/benefits

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire.  If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire. 

The date of posting can be found on Maxar’s Career page at the top of each job posting.

To apply, submit your application via Maxar’s Career page.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.