Int Technical Customer Service Rep

Position Description:

 MDA Space is a leader in the provision of earth observation systems and service programs, catering to both the Canadian and international markets. As part of MDA Space’s services programs, MDA Space provides airline operations support services to Canada’s Department of National Defence (DND).

Are you fascinated with the Airline Industry and enjoy problem solving with new challenges each day? This position will provide the successful candidate with an exciting career-building opportunity within MDA Space’s organization, working closely with DND as the customer. This position requires Sabre knowledge and airline travel industry experience. We are looking for forward-thinking, creative people who take ownership of results, are customer service oriented, and want to “make things happen.” If this sounds like you, consider joining our team.

Responsibilities:

 This position focuses on customer service for airline operations in Sabre, daily interaction with the airline and customer, testing software functionalities, training and troubleshooting using Sabre products.

Responsibilities will include but not be limited to:

• Perform daily flight reconciliations in Sabre
• Provide Sabre airline support and troubleshooting to the customer
• Develop and prepare training materials
• Delivery of airline training (using the Sabre system)
• Test and assess updated software releases (primarily Sabre software)
• Technical documentation preparation and review

 Requirements (experience/skills): 

• Proven knowledge and experience with Sabre products, particularly with experience in Native Sabre
• Travel Industry Diploma
• Ability to provide Sabre technical support to offsite locations for resolution of workflow issues
• Ability to work as a team member, yet efficiently function with low levels of supervision

Desirable:

• Experience with software testing
• Training experience in the travel industry

Comments/Special Considerations:

Candidate must hold or be eligible to obtain Level II Security Clearance.

Travel will be required with this project on an as needed/required basis.