Sr. Business Operations Analyst (Starlink)

SR. BUSINESS OPERATIONS ANALYST (STARLINK) 

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink. This role will improve Starlink’s key performance indicators (KPIs) at SpaceX. The role combines data analytics with broader business planning, decision-making, strategy, and execution, directly supporting Starlink’s business operations and this role is expected to analyze data, provide recommendations, and lead cross-functional decision-making and implementation.

RESPONSIBILITIES: 

• Provide a data-driven approach to sales and operational productivity to optimize business growth, sales excellence, and resource allocation
• Establish comprehensive insights and the analytics function to closely track sales operations, pipeline management, and progress by region, vertical, and tea
• Identify best paths of entry and surface high potential accounts to enable rapid business growth
• Provide insights, analytics and reporting for planning, reviews, and organizational strategy sessions
• Own strategy and implementation of analytical tools, from CRM to downstream systems
• Serve as an advisor to the Senior Manager of Account Management along with other cross-functional teams across sales, engineering, sales architecture and customer success
• Act as ‘extreme owner’ of data and analytic functions and deliver a data-driven strategy regarding a 360 degree view of the customer, products, and service usage

BASIC QUALIFICATIONS: 

• Bachelor's degree
• 5+ years of experience in sales and/or business operations 
• 3+ years of experience building PowerBI dashboards 
• 3+ years of experience in Excel or programming 
• 1+ year of experience in SQL

PREFERRED SKILLS AND EXPERIENCE: 

• Evidence of exceptional ability, especially within an ambiguous environment
• 7+ years of professional experience in sales analytics and operations
• Bachelor's degree in computer science, engineering, finance, economics or other business disciplines
• First-hand experience developing sales operations and analytics functions within a large enterprise technology organization
• Independently motivated self-starter, with a demonstrated track record of ownership and direct involvement as a leader
• Dedicated experience working in the telecommunications, wireless or network industry
• Strong interpersonal, presentation, and negotiation skills
• Strong analytical skills in business and technical issues
• Highly detail-oriented, diligent, and hard working with excellent customer interface skills
• Sufficient knowledge of Starlink’s network infrastructure to understand and communicate with other internal business stakeholders
• Experience working with cross-functional team and external customers

ADDITIONAL REQUIRMENTS: 

• Must be available to work extended hours and weekends as needed
• Willingness to travel to customer sites, other SpaceX locations, and events as needed 

COMPENSATION AND BENEFITS: 

Pay range:    
Sr. Business Operations Analyst: $110,000.00 - $145,000.00/per year    
    
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.