Network Operations Technician (Starlink Network Operations Center)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

• Detect and triage emerging anomalies on satellites, ground stations, terrestrial network interop, terrestrial network interconnections, network co-location sites, and internet points of presences
• Provide centralized awareness and management of routine and emergency maintenance performed by SpaceX personnel and partner contractors
• Support individual customer and enterprise escalations
• Measure, preserve, and improve the uptime and performance of the Starlink Network
• Follow and improve processes used for managing the Starlink Network

• 1+ year of professional experience in a network, IT, or security setting including but not limited to a Network Operation Center (NOC), Security Operation Center (SOC), etc.

• Ability to take on projects that require taking initiative and developing new expertise
• Ability to work effectively in a dynamic environment that includes working with changing needs and requirements
• Experience in mission-critical operations where outstanding attention to detail is required to ensure success
• Certifications including Cisco, Juniper, CompTIA, or other industry certifications
• Familiarity with service provider and home networks technologies including but not limited to:
• Connectivity (Ethernet, WiFi, WDM, IPv4 and IPv6)
• Switching and Routing
• Internet services (DNS, DHCP, NTP, UPnP, NAT)
• Knowledge and troubleshooting about most common consumer devices (NAS, IoT, Smart devices)
• Experience with debugging complex systems with data analysis
• Basic software experience in Python, SQL, Bash or similar languages
• Bachelor’s degree in computer science, engineering, math, or science discipline

• Must be available for on-shift rotations
• This position requires working 7 PM - 7 AM; 3 days on, 4 days off; then 4 days on, 3 days off
• Must be able to work extended hours and weekends as needed

COMPENSATION AND BENEFITS: 

Pay range:    
Network Operations Technician/Level 1: $29.00/hour 
Network Operations Technician/Level 2: $31.50/hour 
Network Operations Technician/Level 3: $34.50/hour 

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.