Senior Satellite Support Engineer - SDD009

Muscle Shoals, Alabama, United States

Full Time

36 minutes ago

Job description

We are looking for a highly motivated L2 Satellite Support Engineer to join our 24/7 operations team. Based in our brand new Alabama operations centre, you will be the first point of contact for customers, providing real-time technical support for ALL.SPACE terminals. You will diagnose and resolve issues, collaborate with satellite network operators and modem providers, and ensure seamless communication with customers. This role offers a dynamic, fast-paced environment where problem-solving skills and technical expertise will be essential. As we scale our global operations, flexibility to work shifts and occasional travel will be required to support customer needs.

Key Responsibilities

  • Play a foundational role in establishing our 24/7 support team, helping to build ALL.SPACE’s operational support framework.
  • Provide proactive and real-time technical support, ensuring prompt and clear communication with customers.
  • Lead engagement with Satellite Network Operators and modem providers to troubleshoot and resolve complex technical issues.
  • Adhere to and enhance IT Service Management (ITSM) processes such as Incident, Change, Release, and RMA management to uphold operational excellence.
  • Develop and maintain knowledge base articles and operational procedures to improve efficiency and customer confidence.
  • Support live demonstrations, conduct system health checks, and proactively identify and mitigate potential service disruptions.
  • Support junior members of the team

Requirements

  • Bachelor’s degree in Telecommunications, Satellite Communications, Physics, Astrophysics, Electrical Engineering, Data Science, or other STEM-related fields, or equivalent military experience.
  • Experience or strong understanding of GEO, MEO, and LEO satellite networks.
  • Hands-on troubleshooting experience in a technical support or problem-solving environment, particularly with user terminals.
  • Ability to work in a high-pressure, fast-paced setting, making timely and effective decisions.
  • Strong communication and presentation skills, capable of engaging both technical and non-technical audiences.
  • A proactive, solution-driven mindset, with a strong sense of urgency and initiative.
  • A genuine interest in the space and satellite communications sector, with a desire to build a long-term career in the industry

Benefits

  • Stock Options 
  • Contributory Pension Scheme 3% standard
  • 25 days Annual Leave + Public Holidays 
  • Cycle-to-Work Scheme 
  • Car Scheme (Salary Sacrifice) 
  • Free On-Site Gym 
  • Employee Assistance Programs 
  • Discounts Platform 

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