Satellite Support Engineer - SDD012

We are looking for a highly motivated L1 Satellite Support Engineer to join our 24/7 operations team. Based in our brand new Alabama operations centre, you will be the first point of contact for customers, providing real-time technical support for ALL.SPACE terminals. You will diagnose and resolve issues, collaborate with satellite network operators and modem providers, and ensure seamless communication with customers. This role offers a dynamic, fast-paced environment where problem-solving skills and technical expertise will be essential. As we scale our global operations, flexibility to work shifts and occasional travel will be required to support customer needs.

Key Responsibilities

• Play a foundational role in establishing our 24/7 support team, helping to build ALL.SPACE’s operational support framework.

• Provide proactive and real-time technical support, ensuring prompt and clear communication with customers.

• Support engagement with Satellite Network Operators and modem providers to troubleshoot and resolve complex technical issues.

• Adhere to and enhance IT Service Management (ITSM) processes such as Incident, Change, Release, and RMA management to uphold operational excellence.

• Develop and maintain knowledge base articles and operational procedures to improve efficiency and customer confidence.

• Support live demonstrations, conduct system health checks, and proactively identify and mitigate potential service disruptions

Requirements

• Bachelor’s degree in Telecommunications, Satellite Communications, Physics, Astrophysics, Electrical Engineering, Data Science, or other STEM-related fields, or equivalent military experience.
• Experience or understanding of GEO, MEO, and LEO satellite networks.
• Ideally troubleshooting experience in a technical support or problem-solving environment, particularly with user terminals.
• Ability to work in a high-pressure, fast-paced setting, making timely and effective decisions.
• Strong communication and presentation skills, capable of engaging both technical and non-technical audiences.
• A proactive, solution-driven mindset, with a strong sense of urgency and initiative.
• A genuine interest in the space and satellite communications sector, with a desire to build a long-term career in the industry.

Benefits

• Stock Options 

• Contributory Pension Scheme 3% standard

• 25 days Annual Leave + Public Holidays 

• Cycle-to-Work Scheme 

• Car Scheme (Salary Sacrifice) 

• Free On-Site Gym 

• Employee Assistance Programs 

• Discounts Platform