Kymeta

NOC Engineer

McLean, Virginia, United States

$60-95k

Full Time

an hour ago

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Job description

NOC Engineer

About Kymeta

Kymeta revolutionizes satellite communications through Intelligent Communications Platforms (ICPs). Founded in 2012 and headquartered in Redmond, Washington, Kymeta leverages cutting-edge metamaterial-based science to engineer, manufacture and deliver resilient connectivity and enhanced situational awareness for critical, mobile applications. Backed by U.S. and international patents our electronically steered flat panel antennas enable seamless communications on-the-move. With software-defined solutions, hybrid multi-network capabilities, and edge processing, we integrate satellite and cellular networks, ensuring continuous connectivity in challenging environments. Kymeta solutions serve government, military, maritime, transport, and public safety clients worldwide, providing uninterrupted connectivity and spatial intelligence anywhere, anytime. With over 150 patents, Kymeta is shaping the future of global communications, dedicated to delivering reliable, efficient, and intelligent connectivity solutions for an increasingly mobile and connected world. For more information, visit kymetacorp.com

What We Need

Kymeta is looking for a Support Engineer for a new opportunity in our Network Operations Center. As a Network Operations Center (NOC) Support Engineer, you will be responsible for monitoring and maintaining Kymeta Broadband satellite and cellular global network, and providing customer care service, including Tier 1 and Tier 2 technical hardware and network support.

KEY DUTIES AND RESPONSIBILITIES

Provide Tier 1-3 support for all Kymeta products and services

Manage trouble ticket queues, including escalations to internal departments or external providers, ensuring timely follow up and resolution

Document all work performed in ticketing system

Be knowledgeable and capable of restoring communications during primary path outages

Coordinate and record new service activation including but not limited to operational parameters, testing, documentation and implementation

Assist with earth station equipment and configurations

Create, improve and peer review Knowledge Base articles, diagrams, processes, and training materials to document networks and products

Create RCA (Root Cause Analysis) documentation

Manage SLAs and provide reporting to NOC leadership around published SLAs

Configure and maintain monitoring tools

Assist management in continuous process improvement by suggesting ways to improve processes

Provide support during standard and non-standard workdays or hours to support 24/7-365 coverage. May be required to cover shifts in the early morning and late night

Ability to provide coverage in a 24/7 On-Call rotation

Must be able to work Tuesday-Saturday 8am-4:30pm EST

SKILLS AND EXPERIENCE

Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously

Ability to remotely support devices including, but not limited to, satellite modems, routers, switches, access points, laptops, PC’s and servers with various operating systems (Windows, Linux, etc.)

Prior experience in Satellite (using iDirect or Newtec technologies) or Cellular industry is a preferred

This role requires the ability to obtain and maintain a U.S. Secret Clearance.

Strong attention to detail

Ability and willingness to learn new technologies quickly

Personal responsibility and reliability

Ability to work independently with little supervision

Adaptable to a fast-growing work environment

EDUCATION

Bachelor's degree, Technical School or 5+ years NOC job experience or equivalent

COMPENSATION

Kymeta is committed to fair and equitable compensation practices. In the spirit of pay transparency, we have determined the salary range for this position to be $60,000 - $95,000. This is the full base salary range for the role. Hiring at the maximum of the range would be atypical, in order to allow for future and continued salary growth. Compensation packages are based on a variety of factors unique to each candidate, including but not limited to: skill set, years and depth of experience, certifications, and geography. The total compensation package for this position includes an annual target bonus of 10%, stock options, and benefits listed below. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.

BENEFITS

We offer a competitive benefits package which includes:

Medical Plans: A choice between two competitive options

Flexible Spending & Health Savings Accounts

Vision & Dental

Life/AD&D

Employee Assistance Program

401k

Paid Time Off

Exempt employees: Flexible PTO and 12 paid holidays per year

Nonexempt employees: 15 vacation days, 7 sick days and 12 paid holidays per year

Kymeta is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.