IT Help Desk Technician

Position Overview (Summary/Objective):

The IT Help Desk Technician will be part of the Service Desk team who provides outstanding technical support to our end-user community.  You will be responsible for diagnosing, troubleshooting and documenting technical issues through onsite and remote support.    

 

Responsibilities:

• Provide IT support through chat, phone, email, in person and ticketing system
• Triage and respond to all requests in an appropriate and timely manner
• Document, record, and log work in the ticket system
• Facilitate onboarding and offboarding of users
• Maintaining inventory of IT equipment
• Installation, configuration, upgrade, and maintain desktops, laptops, notebooks, printers, mobile devices, and cell phones
• Assign file and folder permissions as needed
• Support various technologies including Windows Desktop/Server/Active Directory architecture, Microsoft365 Collaboration suite (Outlook/Exchange email, Teams collaboration, etc.) and Multifactor authentication
• May occasionally work off-hours support to coordinate problem resolution and maintain continuous operation

 

Basic Qualifications:

• High School Diploma; Bachelor’s in Information Technology, Computer Science, or related field preferred.
• 2+ years’ work experience in helpdesk support
• Knowledge of computer systems, cloud applications, and networks with various operating systems and solutions
• Excellent communication and documentation skills
• Customer-focused service orientation  
• Ability to work independently with minimal oversight
• Proven knowledge of basic troubleshooting
• Strong problem-solving skills
• Security+ Certification

 

Pay Range: $22.00 - $28.00/hr

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

 

Location:

Colorado Springs, CO

If you like city life, but also enjoy the great outdoors, Colorado Springs is the place for you. The city rests at the base of Pikes Peak. The 14,115-foot summit is just one of dozens of area attractions, including scenic trains, museums, parks, a zoo and more. With a mild climate and plenty of sunshine, the Springs boasts some of the state’s best recreation opportunities. The city is also known for its robust high-tech and sports industries. We are home to the U.S. Air Force Academy and four military bases and with the Olympic Training Center and dozens of sports federations nearby, it’s common to spot world-class athletes around town.

 

What We Offer:

• Comprehensive medical/vision/dental insurance packages
• Company contributions to qualified HSA accounts
• 401k retirement plan with industry leading company contributions
• 3 weeks of vacation accrual per year plus time off for sick leave and unscheduled life events
• 13 paid holidays
• Continuing education benefit for approved programs
• Annual bonus program based on company and employee performance
• Company paid life insurance, AD&D, Short-Term and Long-Term disability insurance
• 4 weeks paid Parental Leave
• Employee assistance program (EAP)

 

EHS/Environmental Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee routinely is required to use hands to keyboard, communicate, listen to, and interpret instructions and remain stationary for extended periods of the time. This would require the ability to move around the campus and occasionally move/lift items weighing up to 24 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Applicants are invited to apply for a reasonable accommodation to perform the essential duties of the job. To apply, send a request to staffing@arka.org or contact 203-797-5000 and press 2 for Human Resources.

 

ITC & Security Clearance Requirements:

This position requires the ability to obtain and maintain a US Government Security Clearance. The form contained in this link will provide insight into the information the government requests as part of the clearance process. https://www.opm.gov/forms/pdf_fill/sf86.pdf.

 

No visa sponsorship is available for this position.

 

Employment with any of the ARKA Group companies in the US is contingent upon satisfactory completion of several pre-employment requirements to include a credit check, background check and drug screen.

ARKA Group L.P. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.