Starlink Aviation Specialist (Starlink Aviation)

STARLINK AVIATION SPECIALIST (STARLINK AVIATION)

Starlink is Spacex’s ambitious program to bring high quality internet to the globe by building a constellation of thousands of satellites in low earth orbit (LEO) which we launched on our Falcon 9 reusable rockets over the past years. The Starlink Aviation team is developing mobility solutions for aircraft that will connect to the Starlink constellation and provide an amazing customer experience in flight. As an aviation specialist, you will be responsible for monitoring the performance of Starlink products in a variety of airframes and mobile platforms. You will help solve aviation specific issues, running root cause investigations, and working with design, test and manufacturing teams to improve product quality. You will coordinate and support Starlink aviation installations, help manage the lifecycle of the product and improve our Starlink customer processes.

RESPONSIBILITIES:

• Serve as primary SpaceX engineering focal point for Starlink aviation interfacing with Airline/customer network operations point of contact
• Develop and document procedures to train internal on-call operators for customer support, remote troubleshooting, and debugging.
• Own external facing certification and airline contractual deliverables in support of troubleshooting and maintenance of Starlink Aviation system
• Monitor fleet health and taking ownership of the overall performance of the installed fleet coordinating with software, network, aircraft technicians to resolve issues that are impacting service level in an expedited manner.
• Coordinate and support Starlink Aviation installations and provisioning to network.
• Build, test and maintain representative ground test setups to reproduce field issues and aid in root-causing issues
• Support the development of the electrical architecture and WIFI performance including aircraft surveys, lab based test setups and associated documentation.

BASIC QUALIFICATIONS:

• 1+ years of industry experience
• Experience working/collaborating with interdisciplinary teams.
• Experience understanding/reading technical documentation (EG: engineering drawings, and schematics).
• Experience with telecommunication systems (EG: Network, RF, Ground Stations, Ethernet, TCP/IP).
• Experience interfacing with external customers or parties

PREFERRED SKILLS AND EXPERIENCE:

• 2+ years of hands-on experience in product integration in mobile, aerospace, marine or automotive industries
• Experience with Linux, python or other scripting language. Ability to process fleet data and present trends to engineering, production, and supply chain teams to drive cross-disciplinary improvements to product and process.
• Ability to fabricate and repair cable harnesses including: soldering, crimping, assembling connectors
• Experience working with oscilloscopes, digital multimeters, power supplies, and soldering equipment.
• Experience in a field engineer or technical customer service role
• Strong interpersonal and verbal communication skills

 ADDITIONAL REQUIREMENTS:

• Must be willing to work long hours and weekends as needed

COMPENSATION AND BENEFITS:   

Pay Range:

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation & will be eligible for 10 or more paid holidays per year.