Application Support Specialist II

As a key member of Virgin Galactic’s IT staff, the Application Support Specialist II will work in close coordination with all members of the IT Department performing activities associated with analyzing, implementing, supporting, troubleshooting, integrating, testing, and maintaining a wide range of CAD applications, services, and procedures. You will document and assist in planning work activities relating to processes, projects, sub-projects, and escalated ticket requests. You will build, maintain, enhance, and support existing engineering applications and processes. This position requires excellent analytical skills, general aerospace knowledge, ability to follow directions, communicate effectively, and is a self-starter. Experience in supporting CAD software in an Aerospace or Engineering environment is preferred.

Responsibilities

• Analyze user requests to implement innovative enterprise-wide solutions that increase efficiency and user experience for all engineering applications

• Analyze and maintain software license usage

• Assist users with supported software with the approach of understanding of technology from an end-user’s perspective while providing an expert level of support

• Ensure CAD and CAE applications are maintained and operating in a stable environment, including but not limited to:

  • 3DEXPERIENCE Catia, Cameo/NoMagic (Dassault Systèmes)

  • MATLAB (Mathworks)

  • Femap\MSC Nastran

  • Hypersizer

  • Solidworks

  • Azure VDI

  • Office 365, Exchange, and Azure Administration

  • OKTA

  • JIRA Service Management

• Architect, configure, document, and implement new applications

• Resolve escalated application issues and engage vendor support when necessary

• Proactively build business/IT knowledge to provide solutions in Confluence

• Liaise and maintain engagement with business end users and IT partners

• Assist and train less experienced personnel

• Utilize best practices to improve products and services

• Work independently to resolve issues of low to high complexity

• Possess excellent customer service skills

• Possess a proactive, motivated, and genuine passion for IT\CAD strategies

• Troubleshoot, resolve and automate software issues, network licensing, installs, patch updates and upgrades

• Ensure SLAs are met to facilitate maximum uptimes for all users and systems

• Collaborate with the vendor/partner in resolving issues

• Collaborate with the vendor/partner in software analysis and renewals

• Escalate issues to appropriate internal or external support resources

• Maintain, track, and control related application inventory

• Utilize third party tools to improve support efficiency

• Collaborate with co-workers to share expertise, information and solve problems

• Build and manage relationships with senior leaders within the IT organization and throughout the business

• Establish credibility at all levels and build problem-solving partnerships with clients and colleagues.

• Other duties as assigned by Team Lead/Manager/Director

Required Skills and Experience

• Minimum 2 years of advanced helpdesk support experience in a corporate environment

• Bachelor’s degree in STEM or equivalent work experience  

• Experience with the following software and hardware:

  • 3DEXPERIENCE (CATIA, ENOVIA, DELMIA and SIMULIA)

  • Cloud Licensing models

  • PLM support experience

  • Microsoft Azure\Exchange\VDI

• Working knowledge of a Windows 10\Office 365 environment

• Demonstrated superior organization, time management, and problem-solving skills

Physical and/or Additional Requirements

• Must be able to work all shifts and available for overtime as well as on call and weekends when needed.

The annual U.S. base salary range for this full-time position is $64,480.00–$92,560.00. The base pay actually offered will vary depending on job-related knowledge, skills, location, and experience and take into account internal equity. Other forms of pay (e.g., bonus or long term incentive) may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. For more information regarding Virgin Galactic benefits, please visit https://vgcareers.virgingalactic.com/global/en/benefits

Who We Are

Virgin Galactic is an aerospace and space travel company, pioneering human spaceflight for private individuals and researchers with its advanced air and space vehicles. We are making the dream of space travel a reality, delivering spaceflight at an unprecedented frequency, with the development of next generation space vehicles. 

Export Requirements 
To conform to U.S. Government export regulations, applicant must be a U.S. Person (either a U.S. citizen, a lawful permanent resident or a protected individual as defined 8 U.S.C. 1324b(a)(3) or be able to obtain the required authorization from either the U.S. Department of State or the U.S. Department of Commerce. The applicant must also not be included in the list of Specifically Designated Nationals and Blocked Persons maintained by the Office of Foreign Assets Control. See list here.

EEO Statement
Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, gender identity, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status. 

DRUG FREE WORKPLACE
Virgin Galactic is committed to a Drug Free Workplace.  All applicants post offer and active teammates are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. This can include pre-employment, random, reasonable suspicion, and accident related drug and alcohol testing. 

PHOENIX EMPLOYMENT REQUIREMENTS
For individuals seeking employment at our Phoenix Mesa Gateway Airport facility, employment is contingent upon you obtaining and maintaining a TSA authorized security badge.  This includes initial and annual mandatory background checks that are governed by TSA, and conducted by the Phoenix Mesa Gateway Airport badging office.