Secure Satellite Telecommunications Service Manager

ABOUT US

The European Union Agency for the Space Programme (EUSPA) provides safe and secure European satellite navigation services, advances the commercialization of Galileo, the European Geostationary Navigation Overlay Service (EGNOS), and Copernicus data and services, engages in secure SATCOM (GOVSATCOM & IRIS²), and operates the Space Surveillance and Tracking (SST) Front Desk. Through these projects, EUSPA enhances European autonomy in space technologies, fosters innovation and creativity, supports European transport net and agriculture, all while contributing to the economic growth and health of the European Union.

EUSPA offers a diverse multicultural workplace that welcomes all applicants without distinction on any grounds of gender identity, race, ethnic or social origin, nationality, religion or belief, political or any other opinion, birth, disability, age, sexual orientation, marital status or other family situation. EUSPA wishes to employ competent talents and be representative of the diversity of the EU citizens and is committed to provide the best working conditions and benefits to its staff. For more information on the EUSPA and the EU Space Programme, click here

The Secured Communications Programme Management Department plans, implements, and reports on all the activities of the Agency linked to secured communications to comply with the tasks delegated to the Agency in the Contribution Agreement between the European Commission (EC) and EUSPA. The Department ensures the exploitation of the EU Space Programme components and the provision of users’ services as defined in the contribution agreement.

The place of employment for this post is Brussels (Belgium). 

WHAT YOU CAN EXPECT TO DO

We are looking for an enthusiastic and highly talented Secure Satellite Telecommunications Service Manager to join our dynamic team in the field of governmental secure satellite communications. The job holder will be the focal point for ensuring that the end-to-end service provision aspects are meeting the high expectations of government authorities and users from the early conception of the telecommunication infrastructure solutions and through the operational phase. The Secure Satellite Telecommunications Service Manager will focus on both the upcoming constellation IRIS² and the GOVSATCOM Hub on-going programme.

The jobholder will be entrusted with the following main tasks and responsibilities:

• Provide strategic guidance on the end-user needs (Governments and Institutions) by developing relevant use cases and requirements as inputs for the definition of the secure communications infrastructure;

• Monitor that the secure communications services portfolio and performance fulfil the end-user requirements as well as CGA/end user satisfaction and taking corrective/preventive actions if needed;

• Gather all CGA (Competent GOVSATCOM Authorities) and their users’ inputs/feedback, as the Voice of the Customer (CGAs and users) role within the organisation, during all phases (before service start, during the provision of services, post-service support) to ensure a successful “customer” experience along the whole service journey;

• Ensure adequate relevant and representative end-to-end service use case scenarios to validate the secure communications infrastructure performances and functionalities for its acceptance before deployment and operations;

• Monitor that the implementation of the infrastructure by industry ensures compatibility with the services provision;

• Define and propose the evolution of the secure communications ground segment infrastructure to ensure that new governmental service user requirements are met by proposing innovations;

• Coordinate the work of contractors/advisors supporting the above activities;

• Support related procurements;

• Liaise with other departments, notably in the area of Administration and Operations, to ensure the execution of related corporate tasks, such as planning, reporting, administration, financial & budget management, risk management;

• Frequent travels are foreseen to the industrial sites as well as EUSPA premises in Prague.
  

WHAT WE ARE LOOKING FOR

• Extensive experience in the delivery of SATCOM services to users, either working at a telecom satellite operator or with a satellite telecom service provider;

• Experience in operations of telecom satellite payloads, SATCOM capacity allocation, link budgets, user segment systems design and operations;

• Professional experience in provision of governmental services is an asset;

• Experience in financial, procurement and contract management;

as well as

• Excellent command of both written and spoken English;

• Motivation for the post;

• Effective communication skills;

• Ability to work in teams as well as lead, inspire and motivate others;

• Have a service-oriented mindset;

• Ability to deliver accurate work under pressure and tight deadlines, organise workload and prioritise tasks;
  

WHAT WE OFFER
We are committed to supporting your onboarding and continuous development and providing benefits that matter to you.

We offer a generous overall remuneration package that comprises of competitive salary, family allowances and tuition fees for nurseries and educational facilities for your children, 24/7 worldwide health and dental insurance, minimum of 24 days annual leave (with additional days depending on grade and age) plus 16 days public holidays, and a very competitive pension entitlement after 10 years of service with EU.

At EUSPA, we offer wide range of training courses aimed at developing your skills and keeping them abreast with the latest developments in the field. Additionally, we provide training in transversal skills such as leadership and strategic management, diversity and inclusion, ethics, resilience, languages and many more.

We realise the importance of work/life balance and maintaining balance between the advantages of working from home and the need for regular face-to-face contact in the office to build both working and social relationships. Therefore, following relocation, we offer flexible working time and telework options under certain conditions. On top of regular leave days we offer special leave for those exceptional events (such as maternity/paternity leave, adoption or birth, parental or family leave, as well as moving home, elections etc.)

Important information to candidates considering to apply:

• Deadline for applications is 7 January 2025 at 11:59 AM (CET)

• Place of employment: Brussels (Belgium).

• This vacancy is only open to nationals of the Member States of the European Union, Iceland or Norway

For more information about the eligibility/selection criteria and how to apply - please visit our career opportunities: https://www.euspa.europa.eu/about/careers-euspa