Head of the Product Assurance Management Section

Description

Head of the Product Assurance Management Section in the Quality and Product Assurance Management Division, Quality Department, Directorate of Technology, Engineering and Quality.

Reporting to the Head of the Quality and Product Assurance Management Division, you, as Head of the Product Assurance Management Section, will be responsible for the management of the Section, its resources and its activities. In addition, you will be accountable within the Agency for the outcome of operational activities conducted within the Section’s technical domain.
 
The Section covers the following technical domains: 

• Provision of functional support to ESA projects and technology programmes in the areas of Product Assurance and Safety (PA&S) engineering and management, working in close liaison with other organisational units within the Directorate of Technology, Engineering and Quality as well as the PA&S Offices of other programme directorates;
• Technological research and development in the fields of PA&S management, techniques, methodologies and tools;
• Standardisation and training activities related to PA.

Duties

Within the technical domains defined above, your tasks and responsibilities will include the following:
 
Workload assessment and assignment:

• Establishing the multi-year plan of activities for the Section, covering required competences and assignment of resources;
• Establishing annual objectives and managing/coordinating on a day-to-day basis specialised technical support in the Section’s fields of expertise, in full collaboration with the functional managers;
• Actively contributing to increasing the agility/flexibility required to meet the short-notice and peak-period resource needs of projects;
• Being accountable for all activities and resources delegated to the Section, and for resolving possible conflicting demands on the use of the Section’s resources.
   

Talent management:

• Maintaining state-of-the-art expertise in the Section by identifying, developing, maintaining and tracking the technical competences needed to meet current and future strategic needs;
• Establishing individual talent management (competence and development) plans for the Section's members, covering technical and behavioural aspects;
• Collaborating with functional managers whenever needed;
• Driving the development of people within your area of responsibility, facilitating the development of people beyond your area of responsibility, and encouraging mobility when it serves the organisation's interests;
• Encouraging the integration of newcomers and contributing to their initial development plans, in particular in the first three years of their contracts;
• Managing staff functional mobility and changes (arrivals, departures, reassignments, probation and contract extensions) with minimum disruption to the activities of the Section.

Support management:

• Monitoring, measuring and reporting on performance at individual and team level, in particular regarding the Section’s objectives;
• Being accountable to the hierarchy for all the daily matters within the Section and for the achievement of the Section’s objectives;
• Being accountable for the Section members' career management, as well as for performing individual performance assessments and merit recognition exercises, and for providing regular feedback.

 
Expertise offering: management of tools/processes/working methods:

• Ensuring regular interaction between the Section members, supporting teamwork, the exchange of experience and lessons learned, and the gathering of feedback;
• Contributing to the continuous improvement of working procedures, tools, processes, expert working methods and delivery methods (lessons learned, knowledge management) and to the reflection on the evolution of the Section's role and activities;
• Contributing to the independent technical assessment capability and supporting project reviews;
• Representing the Agency in your areas of expertise within ESA and with external entities (industry, delegations, etc.);
• Coordinating the dissemination of the Section’s results within and beyond ESA, in particular via conferences, workshops and R&D presentation days.

R&D/technology management:

• In line with anticipated technology trends and project needs, defining, promoting and implementing the Section’s contributions to ESA technology programmes and R&D activities;
• Coordinating, where applicable, the requirements of technology elements in your domain of expertise with the overall requirements of systems being developed under the responsibility of other areas in the Directorate;
• Liaising with relevant technology expert groups and coordination mechanisms.

General and leadership:

• Ensuring a positive and motivating working environment for the Section;
• Communicating ESA values and ensuring compliance with all ESA policies;
• Representing the Section when brokering agreements with other parties and actively encouraging cross-unit cooperation;
• Anticipating and resolving sensitive or difficult situations, detecting and managing health and safety issues, and liaising with HR as required;
• Establishing good working relationships and technical networks with users, project groups and other organisations both inside and outside the Agency;
• Reporting to high-level management and flowing down communication from management.
   

Interface management:

• Providing expert support to ESA projects, programmes and technology development programme activities in the field of PA&S engineering and management:
• Coordinating and supporting the definition of the applicable PA&S requirements;
• Supporting the monitoring and reporting of the suppliers’ PA&S programme execution to ensure compliance with the applicable requirements;
• Contributing to ESA Projects Products Qualification; 
• Contributing to management and technical boards relative to the execution of the projects’ PA&S. This includes but is not limited to: non-conformance reviews, failure investigations, materials, parts and processes reviews, manufacturing and test readiness reviews, delivery reviews, and any other project-specific reviews, in particular supplier audits; 
• Supporting the Head of Division and coordinating the contribution of the Section to the definition, deployment and implementation of the ESA Mission Classification;
• Coordinating the evolution of the standards in the context of the ECSS system that is related to the technical domains of the Section.

 
You will also be responsible for identifying, assessing, managing and reporting the health and safety risks in your area of responsibility.

Technical competencies

Behavioural competencies

Result Orientation
Operational Efficiency
Fostering Cooperation
Relationship Management
Continuous Improvement
Forward Thinking

For more information, please refer to ESA Core Behavioural Competencies guidebook

Education

A master's degree in engineering, technical sciences or PA&S engineering is required for this post.

Additional requirements

• The potential to manage individuals or a team;
• The ability to organise activities and ensure a motivating work environment;
• Strong leadership capabilities, with proven relationship management and communication skills;
• The ability to drive your team’s performance, developing people by encouraging learning, delegating responsibility and giving regular and constructive feedback;
• Strong problem-solving skills to deal with day-to-day operational challenges, together with demonstrated planning and organisational skills;
• Strong result orientation with the ability to set priorities and present practical solutions both orally and in writing;
• The ability to manage challenging situations proactively and constructively and to be customer focused;
• People management experience would be an asset, as would international experience, i.e. outside your home country, as well as experience in diverse functional areas relevant to ESA activities.