Sales and Customer Operations Training and Development Manager

Essential Duties and Responsibilities

• Design effective curriculum to train customer facing teams across the globe based on adult learning best practices
• Act as a liaison between internal customers and the Customer and Sales Operations leadership team in determining the needs of the training and appropriate method of delivery.
• Proactively work with Customer and Sales Operations leadership to define and resolve workplace performance challenges and opportunities. Analyze current state environment, including analysis of performance gaps and job/task/needs analysis.
• Conduct comprehensive needs assessments and identify learning opportunities to standardize and achieve performance excellence across teams, including developing the metrics to measure learning effectiveness.
• Facilitate discovery meetings and conduct interviews to confirm training needs and translate those needs into concrete options for learning programs.
• Work directly with technical subject matter experts to capture course-specific knowledge.
• Write concise, creative, and effective instruction and course design documents. Course deliverables include design documents, storyboards, prototypes, instructor and participant materials.
• Create project documentation including the design templates, standards, style guides, technical specifications, straw models, train-the-trainer, and pilot materials.
• Ensure compliance with company policies, standards and processes to maintain consistency and quality with project delivery and brand guidelines.
• Provide thought leadership around learning solutions that incorporate best practices in adult learning theory.
• Design, develop, and implement measurement and evaluation strategies to assess the efficiency and effectiveness of learning solutions on performance.
• Provide input into work plan creation, advising on the length of time required to design, develop, and complete learning solutions.
• Implement all course design recommendations and training materials into available tools for delivery including, but not limited to Brainshark, Work Day and other tools as available.
• Effectively prioritize training asks across Customer and Sales Operations department to identify and deliver high-priority training materials including, but not limited to: team member onboarding curriculum and materials build (sales and customer experience), technical product training courses, job function and skill courses, other as identified

Knowledge, Skills and Ability

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data
• Technical Skills - Able to organize/prioritize efficiently in a Windows operating environment; Knowledge around multiple training
• Thought leader in adult learning theory and instructional design– expert in instructional design best practices, including training formats, instructional design models (e.g.: ADDIE)
• Communication Skills - Responds promptly to team needs; Responds to requests for service and assistance; Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

We offer a comprehensive package of benefits including paid time off, health and welfare insurance, and 401(k) to eligible employees. You can find more information on our benefits at: https://www.maxar.com/careers/benefits

This position will be posted for a minimum of three business days, and will be posted until a qualified candidate has been identified for hire. 

Maxar employees must follow all applicable Maxar policies and COVID-19 requirements as well as those of Maxar customers and third parties. Individual job requirements may vary, and Maxar reserves the right to modify its policies and requirements as it deems appropriate in accordance with applicable law.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.