Hospitality Lead

HOSPITALITY LEAD 

The Hospitality Lead is a leadership role responsible for, but not limited to, staff supervision, oversight of guest services and customer satisfaction, and quality control in one or more of our food service outlets. This individual works directly with Hospitality leadership to properly delegate tasks, monitor the flow of service patterns, improve customer service interactions, and fills in as the key point of contact in the supervisor or manager’s absence. They are also responsible for overseeing the dining area upkeep and directly addressing concerns or complaints from the customers in person at the point of order. The lead is able to work all service outlets and has the ability to troubleshoot equipment issues, problem solve, and communicate at a high level. The Hospitality Lead supports the mission by upholding friendly, welcoming service environments that enhance the productivity and morale of the workforce while ensuring the staff is performing to departmental and company standards. 

RESPONSIBILITIES:

• Help team meet time and quality standards set by supervisor
• Maintain a clean and safe work environment
• Ensure record keeping logs are up-to-date and accurate
• Monitor staff rotations, break coverage, and day-to-day responsibilities
• Work with hospitality leadership to plan services, deliver performance feedback, and support conflict resolution
• Fill in at workstations as needed
• Monitor quality and consistency of food products at point of service
• Monitor cleaning of service equipment and dining areas
• Facilitate effective communication of team or operation needs between staff and leadership
• Support training of all hospitality roles and responsibilities
• Enforce proper food safety practices with staff
• Supports ongoing staff development

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 5+ years of hospitality industry experience
• 1+ years of leadership experience

PREFERRED SKILLS AND EXPERIENCE:

• Strong people management skills
• Excellent written and verbal communication skills
• 7+ years of previous food service experience in customer service role
• 3+ years of leadership experience
• Experience working in large team settings
• Experience in corporate environment
• Experience in high volume operations
• Experience with Microsoft Office Suite

ADDITIONAL REQUIREMENTS:

• Ability to carry large heavy items unassisted (up to 25 lbs.)
• Able to stand for long periods of time – up to 10 hours a day
• Must be able to work all shifts and available for overtime and weekends as needed
• Able to perform frequent bending, stooping, and lifting of objects
• Willing to participate in internal leadership and development training
• Must have, or be able to obtain, manager level food safety certification

COMPENSATION AND BENEFITS:

Pay range:    
Level 2: $24.00/hour + $2.00/hour lead differential

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.