Director of Program Delivery

Role highlights:

• Director of Program Delivery
• Espoo preferred, EU remote considered
• Permanent
• Office preferred, Hybrid/remote considered 

Who are we?

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions; owning and operating the world's largest SAR constellation. ICEYE is headquartered in Finland and operates from five international locations with more than 700 employees from nearly 60 countries, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Our satellites acquire images of Earth at any time – even when it’s cloudy or dark – providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as maritime, disaster management, insurance, and finance.

Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology, etc.). We’re innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values at ICEYE, and contribute to Making the Impossible possible!!

Why should you work for us?

ICEYE is at the cutting edge of new technology and we are continuing to build and operate our commercial constellation of SAR satellites. Working with ICEYE, you will be part of making the impossible possible, whilst shaping the Earth Observation industry. You will work with varied, diverse and engaged colleagues to further the ICEYE mission. At ICEYE we realise that without great people we can not succeed, therefore you will be an integral, valued and appreciated colleague, with the ability to directly shape the vision and direction of the business. 

We actively support Continuous Professional Development, and will provide access to a range of avenues to allow you to succeed, including courses, training and attendance at conferences. ICEYE is a place where your development, your growth and your success is a priority. 

What is the role? 

In this position you will report into the Head of Product for ICEYE’s Data Line of Business (LOB). The Data Product organization is responsible for designing, building, and delivering products that enable customer access to ICEYE data services.  For ICEYE to be successful these products must deliver an outstanding customer experience.  The role of Director of Program Delivery focuses on delivery of ground segment infrastructure, including antenna and image processing systems, that allow customers to directly access the ICEYE constellation imaging capabilities. The Director of Program Delivery will be accountable for end-to-end activities required for a successful delivery of customer infrastructure.

In this role you will be responsible for leading the delivery of customer ground infrastructure.  Your accountabilities will include, but are not limited to, the following tasks:

• Inform and influence program capture throughout the full sales cycle, from early business development efforts through contract drafting and negotiations 
• Create delivery plans in coordination with the customer and ICEYE engineering staff
• Lead delivery activities with ICEYE staff and 3rd-party providers
• Coordinate with customer technical staff on requirements for IT security, systems interfaces, and physical site integration 
• Qualify 3rd-party providers necessary for customer infrastructure delivery, particularly for antennas and related systems.  Manage these vendor relationships.  Coordinate flowdown between ICEYE customer contracts and ICEYE’s contracts with its vendors  
• Create program metrics and KPIs.  Facilitate reporting of these metrics and KPIs
• Coordinate and creation of all relevant customer and internal documentation; ensuring quality of all documentation  
• Lead internal and customer-facing test and acceptance activities 
• Create operations and maintenance (O&M) plans to sustain customer infrastructure after delivery  
• Report to senior customer stakeholders on program status
• Report to ICEYE executive staff on program status, financial performance, delivery risks and mitigations 
• Create, operationalize, and a plan for continuous improvement in program delivery 

Although the position does not currently have direct reports, ICEYE envisions the scope expanding over time to include direct reports.  As this happens, you will be responsible for full lifecycle management of these staff, including recruiting, developing, and mentoring program delivery subordinates.

Your success in this role will be evaluated based on successful program delivery.  This specifically includes adherence to milestones and budget within an agreed-to scope; customer satisfaction with the program delivery; and quality of collaboration with external and internal stakeholders.

Requirements

Essential:

• Bachelor’s degree in business, engineering, operations, or a related field
• 10 years of experience in project or program management, with a proven track record of successful delivery of large programs involving complex systems and technology. For example: space, telecom, IT, defence, aerospace, automotive, automation
• Strong leadership as demonstrated by ability to define attainable plans and rally internal and customer staff to execute those plans; also, to make effective on-the-fly adjustments to those plans as program assumptions evolve 
• Excellent customer communication skills as demonstrated by the ability to communicate effectively (written and verbal) with stakeholders at all levels of a customer organization. Particular focus on ability to effectively represent ICEYE in senior customer engagements
• Ability to inspire and motivate team members
• Strong analytical and problem-solving skills
• Ability to identify and mitigate program risks and issues
• Knowledge of program management processes, tools and techniques, as demonstrated by program delivery and/or certification
• Ability to navigate challenging situations constructively, positively, and successfully
• Tolerance for ambiguity. Ability to respond constructively to fluid, fast-moving business contexts and objectives
• Experience leading a program delivery team 
• Ability to travel internationally up to ~25% of time

In addition to the above, it would be beneficial if you had the below attributes and skills: 

• Space segment / ground segment program management experience, as demonstrated by the successful delivery of space or ground segment programs 
• Experience delivering and supporting firewalled customer infrastructure and/or infrastructure with limited open internet access
• Master’s degree in engineering, business administration, or operations
• Formal program management certification, such as PMP 

Benefits

• A job that matters in a dynamic Earth Observation environment with a scale-up approach
• An independent role with a supportive and diverse work environment
• Occupational healthcare, occupational and private insurance
• A yearly benefit budget to spend as you wish (i.e. on sport, transport, bike benefit, wellness, lunch, etc.)
• Phone subscription with iPhone of choice 
• Relocation support (i.e. flight tickets, accommodation, relocation agency support)
• Time for self-development, research, training, conferences, or certification schemes
• Inspiring and collaborating offices and silent workspaces enable you to focus
• A wide variety of the best coffee, tea, snacks, and sweets to accompany your daily space mission
• As this is a role which is preferred to be based in Finland, but where we are open to other European locations - specific salary levels will be discussed on your very first call with ICEYE.

Diversity, equity, and inclusion

At ICEYE, we believe that diversity isn't just a buzzword – it's our greatest asset. 

We're committed to fostering an inclusive environment where every voice is not only heard but celebrated. We know that diverse perspectives breed innovation and creativity, which is why we actively seek out individuals from all walks of life, backgrounds, and experiences. 

Whatever your background, we want you to bring your authentic self to the table. Join us and be part of a team where differences are not only embraced but cherished, because together, we're stronger. 

Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. 

Read more about ICEYE and working with us at iceye.com