IT Associate I

Company Overview:

At Relativity Space, we have two audacious goals: to build the next great commercial launch company with Terran R and to become America's leading force in additive manufacturing innovation. Both contribute to our long-term vision of creating humanity’s industrial base on Mars, paving the way for interplanetary life to expand the possibilities of the human experience. This journey begins right here on Earth – where we design, build, and fly rockets to deliver customer payloads to orbit. Terran R, our medium-to-heavy lift reusable rocket, fulfills the growing demand for launch capacity, thanks to our iterative approach that accelerates design, testing, and development while minimizing costs. While our groundbreaking research and development in 3D printing pushes the boundaries of large-scale additive manufacturing.

Your journey with us is more than just a job – it’s an opportunity to shape the future of aerospace technology, additive manufacturing, and the human experience alongside a community of passionate, creative individuals. Join us on this extraordinary journey, as we work together to transform our vision into reality.

About the Team: 

The Information Technology team at Relativity Space is responsible for all computing infrastructure (end-user, server, virtualization, and cloud), software and software services, videoconferencing, telecommunications services and equipment, networking, and information security. We work with and support the needs of all internal teams, providing critical infrastructure and services for all operations of the company. The complexity and scale of Information Technology needs at Relativity Space provides many unique opportunities to challenge and elevate strategic and tactical technical skillsets of our team members. We pride ourselves on developing innovative, effective, and highly scalable systems and processes to enable our workforce to design and operate the factory of the future, employing additive manufacturing technologies to build the world's most bad ass rockets. We foster and encourage growth, hold each other accountable, and collaborate extensively with our peers to provide best of breed services and infrastructure to our stakeholders, who happen to be a group of extraordinarily talented, committed, and hyper-achieving set of the greatest minds and people to work with on the planet.  

About the Role: 

• Enhance Relativity’s IT Operations team to support our growth at our HQ in Long Beach
• Actively participate in the team’s daily tasking and support requirements
• Answer tickets addressing desktop, user experience, and system issues in a timely and professional manner
• Install and maintain all user endpoint devices, and infrastructure managed by other IT teams
• Join a team that is focused on ambitious, superb delivery and operation of IT engineered solutions to a technologically advanced userbase spanning many technical disciplines
• Deliver and document solutions that reduce help-desk requests and repetitive service workloads
• Leverage your desktop operating system wisdom to resolve issues and improve the end user experience, identifying and suggesting improvements to standard practices wherever you can

About You:  

• Skills in technical systems, hardware repair, and network management
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Ability to image, deploy, configure, and support operating systems on desktop and mobile
• Familiarity with both PC and other end point computing hardware and software
• Writing and editing skills to aid in writing and updating procedural documents and documenting tickets
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Ability to perform remote troubleshooting and provide clear instructions

Nice to haves but not required:  

• 3+ years of experience in IT Support
• Linux, Mac, iOS and Android
• Knowledge basic cloud administration
• Familiarity with tools such as SCCM, MDM, Imaging, ServiceNow, Backup systems
• Experience with Atlassian products administration including Jira, Confluence, Bitbucket, and Bamboo
• Aerospace and/or ITAR/NIST experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.