Mid-Career Supply Chain Customer Support Specialist

Mid-Career Supply Chain Customer Support Specialist

Company:

Boeing Canada Operations Ltd

Job ID:

00000437345

Date Posted:

2024-08-26

Location:

CAN - Calgary, Canada

Job Description Qualifications:

Boeing Distribution (BDI) is looking for a Mid-Career Experienced Supply Chain Customer Support Specialist to join our Customer Support Team. In this role, the focus will be on supporting our strategic customers. This position is hybrid. This means that the selected candidate will be required to perform some work onsite.

As part of BDI, under Supply Chain - Execution, this person would be responsible for leading Customer Support for BDI in the Americas. Primarily supporting the BAGA market consisting of FBO,s MRO's, Corp operators, Regionals, Flight Schools, etc. This person would also been instrumental in driving efficiencies and continues improvement with the push towards digital transformation and automation.  As the Leader for BDI Execution, this person would need to be comfortable interacting on a daily basis with all other leaders within the company addressing topics around customer support and customer experience. As well as, some interaction with customers and suppliers as issues arise.  This person would need familiarization in Titan SAP, IMS, Hybris, and Spotfire.

Our teams are currently hiring for a broad range of experience levels including; Associate, and Experienced level Supply Chain Customer Support Specialists.

Position Responsibilities:

• Collaborate with business partners to identify suitable opportunities for our customers, which may include exploring alternative options such as upselling and cross-selling.

• Creates, maintains, and advances customer relationships, develops an understanding of customer culture and business strategies.

• Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails, and other media.

• Responsible for customer account health and providing world class customer support.

• Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.

• Develops, prepares, and delivers presentations to customers and internal organizations.

• Advises customers regarding status, changes, or improvements of orders and follows up with customers on issues related to their accounts.

• Uses multiple Boeing systems in a fast-paced environment.

• Responds to customer inquiries and provides information regarding Boeing products, services, processes, and operation.

• Responds to customer inquiries and facilitates delivery problem resolution.

• Enters, tracks, monitors, and coordinates customer material, delivery requirements and returns for customer orders.

• Analyzes customer spare parts requirement inquiries, facilitates responses, and resolves delivery problems.

• Monitors and shares key performance metrics with customers and internal partners.

• Interfaces with customers and internal Boeing resources.

This position has been identified as a virtual opportunity and will not require the selected candidate to relocate.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• 5+ years of experience in the Aerospace industry.

• 5+ years of experience in Supply Chain and/or Supply Chain processes.

• 5+ years of experience developing presentations for and presenting to Executive Leadership.

• 5+ years of experience collaborating across multiple functions and organizations.

• Ability to travel domestically and internationally up to 25% of the time.

• Must be legally able to work in Canada.

• Individual must not pose a risk for safeguarding of controlled good.

• Must be eligible to handle US export-controlled data.

Preferred Qualifications (Desired Skills/Experience):

• 6 or more years' related work experience or an equivalent combination of education and experience

• SAP knowledge

• Engineering / Technical experience

• Account management, customer support experience

• Inside sales experience

Typical Education/Experience: 

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Additional Information:

This requisition is for a locally hired position in Canada. The employer is Boeing Canada.  Candidates must be legally authorized to work in Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment.

Applications for this position will be accepted through 29th August 2024.

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation:

No relocation available

Export Control Requirement:

Not an export control position

Safety Sensitive:

This is not a safety sensitive position

Contingent Upon Award Program

This position is not contingent upon program award

Experience Level:

Individual Contributor - 3

Job Type:

Regular

Job Code:

GCB5I3 (GCC)