Supply Chain Customer Support Specialist (Associate, or Experienced)

Supply Chain Customer Support Specialist (Associate, or Experienced)

Company:

The Boeing Company

Job ID:

00000436094

Date Posted:

2024-08-14

Location:

USA - Dallas, TX

Job Description Qualifications:

Boeing Distribution (BDI) is looking for an Experienced Supply Chain Customer Support Specialist . As part of BDI, under Supply Chain - Execution, this person would be responsible for leading Customer Support for BDI in the Americas. Primarily supporting the BAGA market consisting of FBO,s MRO's, Corp operators, Regionals, Flight Schools, etc. This person would also been instrumental in driving efficiencies and continues improvement with the push towards digital transformation and automation.  As the Leader for BDI Execution, this person would need to be comfortable interacting on a daily basis with all other leaders within the company addressing topics around customer support and customer experience. As well as, some interaction with customers and suppliers as issues arise.  This person would need familiarization in Titan SAP, IMS, Hybris, and Spotfire.

Our teams are currently hiring for a broad range of experience levels including; Associate, and Experienced level Supply Chain Customer Support Specialists.

This position has been identified as a virtual opportunity and does not require applicants to live in Dallas, TX. The selected candidate will be required to perform some work onsite.  This is at the hiring team’s discretion and could potentially change in the future

Position Responsibilities:

• Collaborate with business partners to identify suitable opportunities for our customers, which may include exploring alternative options such as upselling and cross-selling.

• Creates, maintains, and advances customer relationships, develops an understanding of customer culture and business strategies.

• Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails, and other media.

• Responsible for customer account health and providing world class customer support.

• Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.

• Develops, prepares, and delivers presentations to customers and internal organizations.

• Advises customers regarding status, changes, or improvements of orders and follows up with customers on issues related to their accounts.

• Uses multiple Boeing systems in a fast-paced environment.

• Responds to customer inquiries and provides information regarding Boeing products, services, processes, and operation.

• Responds to customer inquiries and facilitates delivery problem resolution.

• Enters, tracks, monitors, and coordinates customer material, delivery requirements and returns for customer orders.

• Analyzes customer spare parts requirement inquiries, facilitates responses, and resolves delivery problems.

• Monitors and shares key performance metrics with customers and internal partners.

• Interfaces with customers and internal Boeing resources.

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required.  “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience in the Aerospace industry

• 3+ years of experience in Supply Chain and/or Supply Chain processes

• 3+ years of experience developing presentations for and presenting to Executive Leadership

• 3+ years of experience collaborating across multiple functions and organizations

• Ability to travel domestically and internationally up to 25% of the time

Preferred Qualifications (Desired Skills/Experience):

• 6 or more years' related work experience or an equivalent combination of education and experience

• SAP knowledge

• Engineering / Technical experience

• Account management, customer support experience

• Inside sales experience

Typical Education/Experience: 

(Associate) Level 2

Typically 3 or more years’ related work experience or relevant military experience. Advanced degree (e.g. Bachelor, Master, etc.) preferred, but not required.

(Experienced) Level 3

Typically 6 or more years’ related work experience or relevant military experience. Advanced degree (e.g. Bachelor, Master, etc.) preferred, but not required. 

Relocation:

This position offers relocation based on candidate eligibility.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift:

This position is for 1st shift.  Must be available to work flexible shift as needed: Monday – Friday 8am – 5pm, 9am – 6pm or 10am – 7pm as needed.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary pay range for associate level: 63,750 – 92,000

Summary pay range for mid-level: 80,750 – 117,300

Requisition posting will expire on: 8/19/2024

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation:

Relocation is available for eligible candidates, if authorized

Export Control Requirement:

U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a safety sensitive position

Contingent Upon Award Program

This position is not contingent upon program award

Experience Level:

Individual Contributor - 2

Job Type:

Regular

Job Code:

GCB5I2 (GCC)

Equal Employment Opportunity:

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