ABL Space Systems

IT Operations Manager

El Segundo, California, United States

$124-175k

Full Time

20 days ago

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Job description

ABL Space Systems is driven by the vision that in ten years, missions to space will launch every day from around the world. We’ve set out to assure global access to space through the development of a low-cost launch vehicle and a modular ground system, RS1 and GS0.

Behind our business model is an exceptional team. Engineers, technicians and operators at ABL thrive on creating simple yet effective systems to tackle the challenge that space launch presents.

Launch is just the beginning. Join ABL in paving the way for the next-generation space platform.

IT OPERATIONS MANAGER

As Manager of the Operations and Systems Delivery (OSD) team you will be responsible for leading a team of technicians to provide support for ABL's end-user computing devices, including workstations, mobile devices, MFPs, and more. The scope of infrastructure and technologies that you support can range from conference room AV systems to launch systems that control and support launch vehicles. As a manager, you will be responsible for administrative, operational, and project leadership of the team. Your success will rely on your ability to build a reliable team, provide leadership and coaching, and clearly understand the needs of the organization. You have a positive attitude and know how to find creative ways to meet the needs of your customers. You enjoy project management, building process and knowledge documentation, and mentoring staff to drive continuous improvement. We are looking for manager who sees the big picture with technology, is a confident leader, can work effectively in a fast-paced environment, and has superb communication skills.

RESPONSIBILITIES:

Lead the OSD team, providing operational management of performance, workload, scheduling and task completion.
Manage ticketing queue of Incidents, service requests, and project requests to assure timely resolution.
Work with IT Director to develop, implement and oversee policies and procedures to ensure consistent service levels.
Manage administrative functions of the team including hiring, performance reviews and timecard management.
Coach staff to improve performance and guide career growth.
Acts as a liaison to other departments to assist with IT needs, provide status updates on major projects or initiatives.
Work independently with vendors to provide services or resolve issues with third-party systems.
Manage communications around unplanned outages to keep users and technical stakeholders regularly updated.
Own workstation-related tasks for technical projects and delegate tasks appropriately.
Maintain accurate documentation on technology architecture and internal team processes.
Lead OSD team projects and technology implementation.
Participate in Technology team on-call rotation.

BASIC QUALIFICATIONS:

Bachelor’s Degree in Computer Science, IT, or related field
7+ years of experience in supporting computer endpoints In an enterprise environment
2+ years of managing or leading a team of support technicians.

PREFERRED SKILLS AND EXPERIENCE:

Strong proficiency supporting Windows, Mac and IOS devices
Experience managing Active Directory and M365 services.
Excellent sense of customer service and written/verbal communication.
Strong experience with training, coaching and developing IT technicians
Ability to travel (up to 20%)
Relevant industry certifications

Linux OS experience
Experience developing ITIL-based processes for an IT organization

ADDITIONAL REQUIREMENTS:

Ability to sit or stand for extended periods of time
Ability to lift up to 50 lbs. safely
Ability to use a computer to complete assignments
Ability to communicate with individuals and groups in person, by phone and telepresence
While performing the duties of this job, the employee will typically work in an office environment

This is the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

In addition to salary and equity, we offer:

- Low cost medical, dental, and vision insurance plans

- Company paid life insurance and LTD coverage

- 4% 401k match

- Student loan repayment assistance program

- Paid parental leave

- Family planning assistance program

- Company paid financial wellness program

- Flexible vacation policy for exempt employees

- Relocation bonus offered to qualified candidates

ITAR Requirement

This position requires access to information protected under US export control laws, including the International Traffic in Arms Regulations and/or the Export Administration Regulations. As such, US person status (including US citizens, U.S. permanent residents, individuals granted U.S. asylum status, or individuals admitted in U.S. refugee status) is a required qualification for this position.

Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work and access export-controlled data) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.