IT Help Desk Technician

Responsibilities:

• Provide IT support through chat, phone, email, in person and ticketing system
• Triage and respond to all requests in an appropriate and timely manner
• Document, record, and log work in the ticket system
• Facilitate onboarding and offboarding of users
• Maintaining inventory of IT equipment
• Installation, configuration, upgrade, and maintain desktops, laptops, notebooks, printers, mobile devices, and cell phones
• Assign file and folder permissions as needed
• Support various technologies including Windows Desktop/Server/Active Directory architecture, Microsoft365 Collaboration suite (Outlook/Exchange email, Teams collaboration, etc.) and Multifactor authentication
• May occasionally work off-hours support to coordinate problem resolution and maintain continuous operation

 

Experience/Qualifications:

• 0-2+ years’ work experience in helpdesk support
• Knowledge of computer systems, cloud applications, and networks with various operating systems and solutions
• Excellent communication and documentation skills
• Customer-focused service orientation  
• Ability to work independently with minimal oversight
• Proven knowledge of basic troubleshooting
• Strong problem-solving skills

 

Required Education/Certifications:

• Technical certification A+, N+ or equivalent
• Ability to gain a Sec+ within 6 months of hire

 

Preferred Education/Certifications:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
• Active Security Clearance

 

Location:

The position is located onsite at our facility in Danbury, CT. Located in beautiful Fairfield County, Danbury offers a diverse economy, wonderful parks, cultural attractions, an impressive mix of private and public educational institutions and a vibrant arts scene. Our facility is nestled among a remarkable selection of communities to call home all with varying price points to fit many different budgets. We’re close to New York City, Boston, and other major cities – great for day trips and weekend getaways. Our lovely seasons along with award-winning institutions, colleges, cultural events, and a genuine sense of community brings a diverse population to the beautiful state of Connecticut!

 

What We Offer:

• Comprehensive medical/vision/dental insurance packages
• Company contributions to qualified HSA accounts
• 401k retirement plan with industry leading company contributions
• 3 weeks of vacation accrual per year plus time off for sick leave and unscheduled life events
• 13 paid holidays
• Continuing education benefit up to $25k/year for approved programs
• Annual bonus program based on company and employee performance
• Company paid life insurance, AD&D, Short-Term and Long-Term disability insurance
• 4 weeks paid Parental Leave
• Employee assistance program (EAP)

 

EHS/Environmental Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee routinely is required to use hands to keyboard, communicate, listen to, and interpret instructions and remain stationary for extended periods of the time. This would require the ability to move around the campus and occasionally move/lift items weighing up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Applicants are invited to apply for a reasonable accommodation to perform the essential duties of the job. To apply, send a request to staffing@arka.org or contact 203-797-5000 and press 2 for Human Resources.

 

ITC & Security Clearance Requirements:

Due to contract requirements, US citizenship is required. Additionally, if you are a dual citizen (a citizen of the US and another country), the Company must obtain approval for you to have access to the information required for this position. You will not be able to begin employment until such approval is obtained and this may take several months.

This position requires the ability to obtain and maintain a US Government Security Clearance. The form contained in this link will provide insight into the information the government requests as part of the clearance process. https://www.opm.gov/forms/pdf_fill/sf86.pdf.

No visa sponsorship is available for this position.

 

Employment with any of the ARKA Group companies in the US is contingent upon satisfactory completion of several pre-employment requirements to include a credit check, background check and drug screen.

ARKA Group L.P. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.