Collection Operations Specialist - Level 1

Umbra builds next-generation space systems that observe the Earth in unprecedented fidelity. 

 

Our mission: Deliver global omniscience. 

 

To stay ahead of climate change, geopolitical risk, and other major crises and issues, we need a global understanding of what is changing, where, and how fast. Umbra creates the highest quality synthetic aperture radar data available commercially and supports a growing number of inspiring and innovative organizations monitoring the Earth in unprecedented fidelity. We empower our customers to create the solutions that inform and address our planet’s most pressing needs. We’re helping to create a brand-new industry that has never meaningfully existed before.  

We are seeking an enthusiastic and detail-oriented Collection Optimization Specialist - Level 1 to join our dynamic team. This entry-level position is ideal for early-career professionals passionate about remote-sensing, satellites, or geographic information systems (GIS). The role involves following defined workflows to task satellites on behalf of our customers, ensuring that their data needs are met with precision and efficiency. Strong written and verbal communication skills are essential, as you will be dealing with highly technical concepts and need to communicate them clearly and effectively. This role is required onsite in Santa Barbara CA or Arlington VA.

Key Responsibilities:

• Follow established workflows to task satellites based on customer requirements.
• Utilize GIS skills to enhance tasking accuracy and efficiency.
• Communicate technical concepts clearly and effectively to customers and team members.
• Serve as a critical interface between the data production systems and our customers.
• Analyze system efficiency and propose improvements.
• Produce detailed reports and studies related to satellite operations and tasking.
• Provide exceptional customer service to ensure customer satisfaction.
• All other duties as assigned.

What You Will Learn:

As a member of the Collection Optimization team, you will have the opportunity to gain in-depth knowledge and experience in several exciting areas, including:

• Synthetic Aperture Radar (SAR) technology and its applications.
• Constellation scheduling and satellite operations.
• Advanced GIS techniques and their application in satellite tasking.
• Customer service skills tailored to technical and scientific contexts.
• Analytical skills for assessing system efficiency and effectiveness.
• Reporting and documentation skills for technical processes and customer communications.

This role offers a unique blend of technical and customer service experience, providing a well-rounded foundation for a career in the satellite and GIS industries. If you are a motivated individual with a passion for satellites and a knack for clear communication, we encourage you to apply and join our team.

Qualifications:

• Bachelor’s degree in GIS, Remote Sensing, Geography, or other technical field.
• Familiarity with scripting/automating workflows with Python or other programming language.
• Knowledge about GIS concepts and familiarity with QGIS or other GIS software.
• Strong written and verbal communication skills.
• Basic understanding of satellite operations and tasking.
• Customer service experience is a plus.
• Ability to work independently and follow detailed workflows.
• Strong analytical and problem-solving skills.

Benefits:

• Flexible Time Off, Sick, Family & Medical Leave
• Medical, Dental, Vision, Life, LTD, STD (employer funded)
• Vol Life, Critical Illness, Accidental, Hospital Indemnity, Pet Insurance (employee funded)
• 401k with 3% non-elective company contribution
• Stock Options
  

 

Umbra is an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

 

Employment Eligibility Verification

In compliance with federal laws, all hired persons will be required to verify their identity and eligibility to work in the United States by completing the required Employment Eligibility Verification Form (I-9 Form) upon hire.

 

ITAR/EAR Requirements

This position may include access to technology and/or data that is subject to U.S. export controls pursuant to ITAR and EAR. To comply with federal export controls, all persons hired must be a U.S. citizen, U.S. national, U.S. lawful permanent resident, refugee or asylee as defined by 8 U.S.C. § 1324b(a)(3), or must otherwise be eligible to obtain the required authorizations from the U.S. Department of State and/or U.S.Department of Commerce as applicable.

 

Pay Transparency
This job posting may span more than one career level. To provide greater transparency to candidates, we share base ranges for all job postings regardless of state. We set standard base pay ranges for all roles based on function and level benchmarked against similar stage growth companies. Final offer amounts are determined by skills, responsibilities and relevant work experience.