Senior Information Operations Support Engineer

Space Forge is a fast growing advanced materials company. Our goal is to exploit the extreme temperature, microgravity and ultra-high vacuum conditions available in low earth orbit (LEO) to manufacture materials that cannot readily be grown terrestrially. Returning these materials to earth, we aim to revolutionise the semiconductor market and to make space work for humanity. To achieve this we have developed a range of technologies including the world’s first returnable and reusable satellite platform, the ForgeStar®.

The Space Forge team is deliberately made from individuals who are adaptable and willing to learn new skills quickly. We are now looking for an ambitious Senior Information Operations Support Engineer who is willing and able to adapt to the requirements asked of them whilst maintaining a good level of output quality. Additionally as a scale up, employees are sometimes asked to assist with duties beyond their nominal job description and we are looking for candidates who are happy to step up and try something new when needed.

What will you do?

• Providing support & diagnosing + resolving technical issues
• Azure AD, Intune, Autopilot, DHCP and DNS management
• Rollout, deployment & migration of new technologies
• Undertaking small-to-medium IT projects as instructed

Key responsibilities

• Backup management
• Patch management
• Asset management
• Network monitoring

• Troubleshooting of end user hardware and software issues
• Troubleshooting WiFi and infrastructure issues
• Documentation of processes and procedures

Requirements

Your Profile

Technical skills:

Essential -

• Experience with AzureAD, Intune and Autopilot
• Experience supporting remote and local users via a ticketing system
• Patch Management
• Backup Management
• PowerShell

Desirable skills:

• Experience working in environments holding certifications such as Cyber Essentials and ISO 27001
• Experience managing DHCP and DNS services
• Experience maintaining managed WiFi Solutions
• Experience managing Ubiquiti hardware
• Previous experience in a similar role
• Previous experience of network administration
• Good organisational skills

Soft skills:

• Able to communicate with teams working both in and out of the office;
• Able to communicate professionally with customers and external stakeholders;
• Resilient and adaptable to technical and non-technical roadblocks, as many are expected

Benefits

Why Space Forge?

Salary range: £35,000 - £40,000 depending on knowledge, experience and skills

This role is an office-based role with the option to work remotely (within the UK) one day a week (in line with business needs)

We believe in a future where our most polluting industries are moved off planet, built for sustainability, and returned back to Earth for the benefit of all. Space is the next step for our manufacturing needs. 

At Space Forge, we believe in creating the best possible workplace that suits every single person that joins us. 

• 33 days holiday including bank holidays
• Pension scheme at 4% matched
• Charity or cause you’re passionate about? Up to 5 volunteering days a year to support the things closest to you and make an impact
• Super cool office and factory - the coffee is on us (and it’s certified carbon neutral too, our snazzy machine does anything from the humble americano to a superb flat white)
• Pizza pay day - okay, it’s not always pizza, but if you’re at the office on pay day, lunch is on us
• We’re changing the way humanity builds, we think that’s exciting, and we want you to be excited about it too. That’s why we have an Employee Share Option Plan (ESOP) so you can own part of our journey
• You’re the master of your own destiny. We offer every person at Space Forge a £1500 annual learning budget  so you can choose the training or experiences to help you grow
• Your mental health is important! You’ll have access to Spill - an all-in-one mental health support platform offering completely anonymous therapy sessions to our whole team

• Working with a passionate, friendly and highly motivated team
• Maternity / Paternity benefits beyond statutory

We are committed to building an inclusive workplace and that starts with hiring diversely. However you identify, and whatever background you bring with you, we welcome you to apply for a role at Space Forge.

If there are any adjustments that would help improve your experience with Space Forge, please do let us know when you apply.

CLOSING DATE: This application will close on 16th July 2024, we will then review applications and shortlist. Please note, you will not have feedback until after the closing date.