Account Services Manager

Key Areas of Responsibility

• Be intimately knowledgeable about all contracts and project-related deliverables associated with strategic accounts assigned to this position. Provide guidance to sales and internal teams on meeting these commitments.  Assist these organizations with developing contract extensions and modifications.
• Establish and maintain strong customer relationships at an operational level, with a focus on proactively identifying and resolving specific areas of concerns that are related to Maxar’s service or project-oriented delivery in a timely manner – Customers’ satisfaction/delight is key.
• Serve as primary customer contact once sales opportunities convert into contracts and deliverables are due. Ensure that Maxar is delivering upon the scope of all contractual commitments and SOW(s), on-time and within budget and scope.
• Serve as first line of technical and operational support, performing preventative maintenance and system administration tasks as needed, and escalating technical issues to remote support teams as necessary.
• Coordinate efforts of internal teams, in resolving customer conflicts or complaints. Assist internal teams with prioritizing efforts, as necessary. With regards to a stated SOW(s), lead and facilitate communication between the customer, Sales, and internal teams.
• Maintain strong relationships with the Maxar Sales organization. Through routine communication with client, help identify areas of upsell or new revenue streams and ensure sales is informed of any opportunities that involve an amendment or expansion of an existing contractual commitment or SOW or securing new SOWs or contracts.

Minimum Requirements

• Demonstrated passion for delighting customers through strong customer focus, results orientation, and effective communications.
• Demonstrated ability to establish and maintain strong customer relationships and to build positive business relationships, both internally and externally. Must demonstrate ability to interact with, and influence, senior-level leadership, both within Maxar and with customers.
• Ability to work cross-functionally to drive results, recommend approaches to solving complex customer issues, and be the “Voice of the Customer”
• Possesses strong Project Management skills, including the ability to drive deliverables to closure and effectively collaborate with appropriate Project Manager(s) in order to ensure that projects are delivered in a high quality manner.
• Possesses strong business acumen and analytical capabilities, including the ability to analyze data and recommend fact-based solutions.
• Demonstrated ability to identify creative solutions and resolve problems of a diverse scope.
• Demonstrated ability to use good judgment in selecting methods and techniques for resolving problems and addressing significant relationship-oriented matters.
• Ability to work in an unstructured environment and to establish and achieve both tactical and longer-term goals, with minimal oversight from supervisor. Effectively operates with little instruction on day-to-day work, and only general instructions on new assignments.
• Bachelor’s degree or equivalent experience and at least 8 years professional background, preferably in customer-facing roles within premier, global organizations in technology sector.
• Previous Account Management experience desired, which – ideally – would be in service management / operationally-oriented role(s).
• Background in ITSM, Data Centre Management, Hardware and/or Software System Administration, and related technical experience
• Knowledge in products and/or services related to Remote Sensing, Geospatial Information Systems (GIS), Land Surveying and / or Image Processing are bonus requirement
• Experience with Linux systems and SSH protocols a plus
• Must be willing to travel internationally – on a routine basis (~ 25%).
• Fluency in English and Bahasa Indonesia

Location

Jakarta, Indonesia

Maxar employees must follow all applicable Maxar policies and COVID-19 requirements as well as those of Maxar customers and third parties. Individual job requirements may vary, and Maxar reserves the right to modify its policies and requirements as it deems appropriate in accordance with applicable law.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.