Account Services Manager

Who We Are: 

Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale and cost effectiveness.  

About the Role:  

Maxar is seeking an Account Service Manager to join the International Government team (Europe) based in London.  

The Account Services Manager (ASM) is responsible for ensuring that Maxar’s customers are delighted our operational support and delivery against our contractual commitments.  The ASM ensures our products and services are delivered within the agreed-upon performance standards, and that Maxar delivers against all program commitments and fosters the ongoing relationship to help retain/grow the account. 

The ASM supports a designated set of customers across the Defense and Intelligence sector. The successful candidate will act as the primary point of contact for these customers and coordinate the engagement of other Maxar resources, as necessary.   

Responsibilities and Experience: 

Maintain a portfolio of customers and be responsible for contract delivery of online platform and offline products and services. 

Establish and maintain strong customer relationships, with a focus on proactively identifying and resolving specific areas of concerns that are related to Maxar’s service or project-oriented delivery.  Ensure that any concerns are addressed by the appropriate teams in a timely manner – Customers’ satisfaction/delight is key. 

Work cross-functionally to drive results, recommend approaches to solving complex customer issues, and be the “Voice of the Customer” 

Demonstrate strong business acumen and analytical capabilities, including the ability to analyze data and recommend fact-based solutions. 

Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally to Maxar and externally to Customer. 

Provide our customers insight with respect to the availability and applicability of new products and features. 

Build an in depth understanding of customers’ business processes involving Maxar products and services. 

Identify areas of upsell or new revenue streams and ensure sales is informed of any opportunities that involve an amendment or expansion of an existing contractual commitment. 

Work to deadlines and financial targets. 

Requirements 

Bachelor’s degree or equivalent experience and 3 years professional background in customer-facing roles within premier, global organizations. 

Strong aptitude for technical platform & software products. 

Demonstrated ability to adapt to changing priorities. 

Applied experience in Geospatial Information Systems (GIS), Remote Sensing, and / or Image Processing desired. 

Proficiency with Microsoft Office. 

Must be a UK citizen due to security requirements

This is a hybrid position based in London, UK. Expected travel 15% - 30%.

 
Preferred Experience / skills: 

Previous experience with Defense and Intelligence sector 

Knowledge of best practices in customer service and retention 

Strong written and verbal communication