Lead Tour Guide

Job Expired

Green Bank, West Virginia, United States

$31-35k

Full Time

4 months ago

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Job description

Position Description:

Position Summary

Green Bank Observatory (GBO) enables leading edge research at radio wavelengths by offering telescope, facility and advanced instrumentation access to the astronomy community as well as to other basic and applied research communities. With radio astronomy as its foundation, the Green Bank Observatory is a world leader in advancing research, innovation, and education. In addition to its scientific work, the Observatory is committed to outreach and education. The Observatory offers a wide range of programs and resources for students, teachers, and the general public, including tours, lectures, and online resources.

At GBO we are seeking a Lead Tour Guide to communicate the Observatory's mission to the public and provide assistance in creating, organizing, and conducting astronomy/science awareness programs for visitors to the observatory. This is a Safety Sensitive Position.

Tour guides must have a pleasant disposition, excellent communication skills, and patience and tact in working with the public. They must be comfortable with public speaking and be able to deliver presentations with a professional appearance. The Lead Tour Guide must also serve as a strong role model and be prepared to mentor and coach seasonal tour guides. Demonstrated comfort with learning scientific material, experience interacting with the public, and enthusiasm for public education are key success factors in the performance of this role.

The position will be based at Green Bank Observatory.

What You Will be Doing:

Leading guided tours, which includes giving auditorium presentations and driving tour buses.
Creating a welcoming experience by greeting guests and providing excellent customer service.
Assisting with school field trips and motor coach tours.
Delivering informal docent programs to the public and youth groups.
Monitoring exhibits and assisting with basic troubleshooting.
Opening & closing the Science Center building and exhibit hall as scheduled.
Assisting with cleaning and upkeep of buses and presentation and public spaces throughout the day.
Assisting with stocking the gift shop and covering the register and front desk as needed.
Training and mentoring seasonal tour guides.
Other duties as assigned.

Work Environment

Work is mission driven, team oriented and typically performed in a public facility within a research and development environment. This position also includes some time in the office and some time spent outdoors.

Who You Are:

You have a High School diploma; associates degree with studies emphasizing science or science education or equivalent preferred.
You have a minimum of three years of experience working with the public in a museum, educational center, or similar environment.
You are at least age 18 with a valid driver’s license.
You are comfortable with the physical demands required for prolonged periods of speaking, frequent standing, walking, climbing in and out of buses, driving a tour bus, operating a wheelchair lift, and occasionally lifting up to 50 lbs.
You have demonstrated public speaking skills

While not required, you may have experience:

Previous supervision experience preferred.

Competency Summary

High level of competency in Microsoft software products and web-based systems.
Attention to detail is critical
Excellent communication skills

Additional Requirement

Schedule flexibility required, including regular weekend availability

Safety Sensitive

The selected candidate must successfully pass a post-offer, pre-employment/pre-placement drug screen. Failure to pass the screen will disqualify the candidate from employment consideration for a period of six months from the date of the results.

Total Rewards:

AUI offers a comprehensive total rewards package for this position, subject to eligibility requirements. We are committed to serving our employees and their families with an extensive and competitive compensation and benefits package that supports our employees’ overall well-being and career growth.

Compensation

AUI strives to attract and retain dedicated, highly qualified, competent, and motivated employees by offering competitive compensation and recognition for performance.

The starting salary/hourly rate of this position is between $15.00-$17.00 per hour. Factors which may affect starting pay within this range may include; education, experience, skills, competencies, other qualifications of the successful candidate, as well as internal equity and labor market conditions.

Application Instructions:

Select the “Apply” button. Please be prepared to upload your current CV/Resume and a cover letter describing interest and suitability for the position. Applications without a cover letter or strong statement of purpose on your resume will not likely be considered.

Equal Opportunity Employer Statement:

AUI is an equal opportunity employer. Women, Minorities, Vietnam-Era Veterans, Disabled Veterans, Veterans and Individuals with Disabilities are encouraged to apply. To view our complete statement, please visit http://jobs.jobvite.com/nrao/jobs. If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email to [email protected].

NRAO/GBO is an equal opportunity employer (M/F/D/V)