Desktop Support Specialist

What You’ll Do:

As a Desktop Support Specialist, you will increase the efficiency of our teams by providing support for company desktops and applications, including a mix of Microsoft, Mac, Linux and iOS. You will help with tier one support of our various end-user applications such as Google Workspace, Slack, O365, Okta, 1password, Intune, and Mosyle, as well as account provisioning to all of our applications. You will streamline the technical on-boarding of new employees by provisioning hardware and software timely and according to user-specific needs.

Work Location: This role will be expected to work a hybrid schedule reporting to the Fort Collins, CO Office 2-3 days per week.

Position Responsibilities: 

• Execute all position responsibilities in alignment with Slingshot’s core values, mission, and purpose
• Provide direct service for IT equipment as well as customer service to users inside and outside the organization
• Provide first level troubleshooting support for a variety of technical computer support issues while ensuring top tier customer service  
• Act as primary contact for day to day support for application, hardware and networking issues 
• Respond to the daily queue of helpdesk support requests in a timely and efficient manner
• Provide after-hours support for urgent IT issues
• Perform on/off boarding tasks for employees, including secure receipt, shipping and overseeing logistics of associated IT equipment, system set-up and deletion, and the creation/removal of accounts
• Modify accounts and services across our various platforms to meet headcount needs
• Perform hardware and software upgrades on laptops and desktops
• Troubleshoot corporate technology systems to maintain computer and software networks, ensuring its compliance with NIST 800-171 and CMMC 2.0 Level 2 requirements. 
• Stay updated on new developments related to computing technologies used by Slingshot
• Perform other duties as assigned (to be less than 10% of the responsibilities listed above)

Pre-Requisites

• Must be a U.S. citizen eligible for government clearances

Minimum Requirements

• 2+ years of professional experience in an IT/Help desk support role, including onboarding and offboarding of employees
• Knowledge of computer software, operating systems, hardware and networking
• Experience using both Microsoft and Mac OS
• Understanding of Jira and/or other ticketing systems
• Attention to detail and industry best practices pertaining to privacy and security
• Experience with software as a service (SaaS) and other software hosting protocols
• Excellent verbal and written communication skills
• Good problem-solving and critical-thinking skills
• Experienced in providing professional and courteous customer service
• CompTIA A+ or equivalent certification
• Ability to travel 10% of the time

Preferred Skills

• Experience with Okta or other comparable identity providers
• Experience with MDM software such as Moysle or Intune
• Experience with hardware provisioning and procurement
• Experience working in a startup environment on a high-performing team with a diverse set of stakeholders
• CompTIA Security+ or equivalent certification

*These skills are guidelines, not hard and fast rules. You don’t have to meet every qualification listed- if your skills are transferable and you meet the minimum requirements, we encourage you to apply. 

Location: Fort Collins, CO (Hybrid 2-3 days per week in office)

Salary Range: $55,000-$82,000

Equity, Diversity & Inclusion are key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for creating a safer, more connected world. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and we embrace individuality.