Customer Support Specialist (Customer Support Management)

Customer Support Specialist (Customer Support Management)

Company:

Boeing Turkey A&T Ltd Co

Job ID:

00000420624

Date Posted:

2024-04-02

Location:

TUR - Istanbul, Turkey

Job Description Qualifications:

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services (BGS) is looking for a Customer Support Specialist to be based in Istanbul. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers in Turkey and Central Asia/Middle East countries.

Position Responsibilities:

• Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.

•  Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.

• Responsible for customer account health and providing world class customer support.

• Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.

• Develops, prepares and delivers presentations to customers and internal organizations.

• Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.

• Uses multiple Boeing systems in a fast-paced environment.

• Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.

• Responds to customer inquiries and facilitates delivery problem resolution.

• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.

• Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.

• Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.

• Monitors and shares key performance metrics with customers and internal partners

• Interfaces with customers and internal Boeing resources.

Basic Qualifications (Required Skills/Experience):

• Understands supply chain process

• Experience developing presentations for and presenting to executive leadership 

• Strong communication and problem-solving skills

• Ability to work and collaborate cross functionally across multiple organizations 

• Eager to learn and grow

• Ability for minimal travel domestically and internationally

Preferred Qualifications (Desired Skills/Experience):

• Experience in the Aerospace industry

• SAP knowledge

• Engineering / Technical experience

• Account management, customer support experience

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 5 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+3 years' related work experience, 9 years' related work experience, etc.)

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense
 

This requisition is for an international, locally hired position in Istanbul, Turkey. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Turkish law. Employment is subject to the candidate's ability to satisfy all Turkey labor and immigration formalities.

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation:

No relocation available

Export Control Requirement:

Not an export control position

Safety Sensitive:

This is not a safety sensitive position

Contingent Upon Award Program

This position is not contingent upon program award

Experience Level:

Individual Contributor - 3

Job Type:

Regular

Job Code:

GCB5I3 (GCC)