Director, Workforce and Collaboration Services

Duties

The Director, Workforce and Collaboration Services:

Directs and oversees the provisioning of enterprise-level IT services in the areas of collaboration, workplace, mobility, print and Identity, Credential and Access Services, emphasizing the customer experience while ensuring service level agreements are met or exceeded and operations or deployment meet Federal and NASA security requirements.
Collaborates with other Service Lines, Agency Level Offices (ALOs) and Centers to ensure services and technologies are coordinated and integrated across service providers to ensure a positive customer experience and information assets are protected. Partners with Center CIOs to establish Enterprise services, processes and procedures that meet Agency and Center needs.
Oversees effective IT program and project management for various projects supporting enterprise IT services. Ensures that IT services programs and projects are effectively resourced, on schedule, within budget; and develop results in alignment to supporting the agency's missions.
Ensures program goals and objectives are achieved, risks are effectively managed or mitigated, performance is monitored and improved when necessary, and that all program documentation meets NASA policy requirements and audit recommendations.
Develops and oversees the alignment and integration of governance processes, organizational roles and responsibilities, business processes, and IT service delivery processes and procedures to ensure effective and efficient IT services across the Agency.
Plans, establishes, and implements NASA policies, procedures, requirements and standards that affect and govern information systems and technologies, ensuring a positive customer experience and enabling mission success.
Prepares and presents briefings on study findings, technology and management alternatives, and recommendations for transformation of the NASA IT service environment to one that enables the mission, is secure and efficient, and satisfies the customer.
Responsible for IT portfolio management and oversight of NASA's IT services to include infrastructure services, applications, and information management. Oversees staff responsible for setting strategy and ensuring optimal service delivery and asset management for IT services and ensures IT services and assets are protected against cyber security threats and vulnerabilities.
Responsible for building teams and collaboration within NASA's IT community, with stakeholders, and providing quality customer service to NASA employees, missions, and mission support organizations. Establishes and regularly assesses program measures and ensures the status of measures are regularly shared with Center CIOs, Center Information Security Officers (CISOs), and the community.
Fosters and continually drives a culture of engagement, diversity, inclusiveness, excellence, and innovation within and outside of the organization and NASA. Champions the Agency's commitment to Diversity, Equity, Inclusion, and Accessibility (DEIA) and creates an environment and culture that promotes and enables the Agency's commitment to safety, inclusion, integrity, teamwork, and excellence.

Requirements

Conditions of Employment

The individual selected will be required to file an 'Executive Branch Personnel Financial Disclosure Report' (OGE-278) in accordance with the Ethics in Government Act of 1978.
Initial Senior Executive Service (SES) Career appointee is subject to a one-year probationary period.
Successful completion of a background investigation commensurate with the risk and sensitivity level of the position.
Successful completion of pre-employment and random drug testing may be required.
Must meet qualifications requirements by the closing date of this announcement.

Qualifications

You must have the skill and ability to perform the duties described above as demonstrated by progressively responsible supervisory/leadership experience, normally obtained over several years by serving in positions at the GS-15 level or equivalent.

Your application package must be in your own words. Experience statements copied from a position description, vacancy announcement, or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

To meet the minimum qualification requirements for this position, you MUST address each Executive Core Qualification (ECQ) and Mandatory Technical Qualification (MTQ) separately. If you fail to do so, your application will be rated ineligible. We recommend you provide two (2) examples of relevant experience for each ECQ. Responses to ALL ECQs must not exceed ten (10) pages; MTQ responses must not exceed one (1) page per MTQ. Please include your full name on all documents submitted.

If you are currently serving under a career SES appointment, are eligible for reinstatement into the SES (this means you were previously employed as a Career SES employee and you successfully completed a one-year probationary period), or have successfully completed a SES Candidate Development Program and been certified by Office of Personnel Management (OPM) you MUST submit a resume and in a separate document address the MTQs. Any ECQs submitted will not be considered. Your resume must clearly state that you are a current career SES, eligible for reinstatement, or SES CDP certified and year of certification.

When preparing your responses to the ECQs and MTQs, you are encouraged to follow the Challenge, Context, Action, and Result model outlined in the OPM's Guide to Senior Executive Service Qualification. For a sample template on how to format your ECQ narrative visit NASA's Executive Leadership Opportunities.

EXECUTIVE CORE QUALIFICATIONS:

ECQ 1 - Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

ECQ 2 - Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

ECQ 3 - Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

ECQ 4 - Business Acumen: The ability to manage human, financial, and information resources strategically.

ECQ 5 - Building Coalitions: The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

MANDATORY TECHNICAL QUALIFICATIONS:

MTQ 1- Demonstrated experience leading an information technology (IT) services organization to deliver enterprise-level and custom IT products and services; overseeing change management initiatives, service-level agreements, and meeting Federal security requirements.

MTQ 2- Demonstrated experience in aligning IT portfolio management and oversight of IT products and services with customer requirements to create positive customer experiences and business value.

Education

No Educational Requirement.

Additional information

Must be able to obtain and maintain a Top Secret/SCI security clearance.

Benefits
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All qualifications requirements must be met by the closing date of the announcement. You will be evaluated based on how well you meet the qualifications above.

We will review your resume and required documents to ensure you meet the basic qualification requirements. If you meet the basic qualification requirements, your application will be evaluated based on your narrative statements addressing the ECQs and MTQs. Your application may then be referred to and evaluated by an Executive Resources Panel (ERP) and will be placed in one of the following categories: Not Qualified, Qualified, or Highly-qualified. Candidates may receive an interview and/or be asked to provide a list of references. The ERP will make a recommendation to the appropriate approving authority.