Service Desk Agent

Job Expired

Full Remote

$37-61k

Full Time

a year ago

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Job description

Please review the job details below.

Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale and cost effectiveness.

We are hiring for a Service Desk Agent to join our team in Westminster, CO.

Responsibilities:

Manage large amounts of inbound and outbound calls in a timely manner
Follow call center “scripts/troubleshooting guides” when handling different topics
Identify customers’ needs, clarify information, and providing solutions
Monitor tickets & workflows and in accordance to team’s SLAs
Create documentation where documentation is absent
Administer Active Directory accounts
Utilize remote user support tools to provide support
Understand basics of Windows 7, Windows 10, MAC OS, and Microsoft applications, a plus

Minimum Requirements:

Requires 1-2 years of customer service experience
Strong communications skills with active listening skills
Self-driven attitude
Ability to problem solve issues within job scope timely
Provide a customer-service approach to all situations
Capable of working with many different personalities and levels throughout the organization
Attention to detail
Able to organize work and set priorities
Follow established procedures on routine work

What we offer:

There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution

to our collective mission. So, we recognize that with best-in-class benefits like:

• 401K matching and immediate vesting schedule

• Career growth opportunities

• Family friendly benefits like maternity and paternity leave, adoption reimbursement, flexible hours, hybrid work options

• Programs to help you grow like tuition reimbursement, hackathons, and career development

• Student loan repayment

• Generous time off

• Comprehensive medical, dental and vision at affordable monthly rates

#LI-MG1

Our salary ranges are market-driven and set to allow for flexibility. Individual pay will be competitive based on a candidate’s unique set of knowledge, skills, and geographic diversity, with earnings potential commensurate with experience. The range for this position is:

$17.63 - $29.38 hourly.

Maxar employees must follow all applicable Maxar policies and COVID-19 requirements as well as those of Maxar customers and third parties. Individual job requirements may vary, and Maxar reserves the right to modify its policies and requirements as it deems appropriate in accordance with applicable law.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.