Service Field Engineer

Service Field Engineer - Canada

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.

With Eutelsat Group You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Who You Are: You’re passionate about engineering and developing your skills in a challenging technological environment. You read, learn, examine, and are full of ideas. You’re sparked by a fast pace and new challenges. You are a great communicator who is calm under pressure and passionate about operations. You want to make a real difference in the world by joining us on our mission to be the most trusted partner for GEO-LEO global satellite connectivity, finally bridging the digital divide.

Join us today because connecting your world changes everything.

What You’ll Do:

As a Service Field Engineer at OneWeb, you will play a key role in our business growth. Working as a member of the Operations Engineering team using your understanding of the OneWeb Service Solution you will:

• Provide operational local support to Distribution Partners as an extension of the Level 3 Operations Engineering Team
• Ensure that the infrastructure at demo centers, at OneWeb offices and reference locations is up and running to support commercial requirements/testing. This role is instrumental in our revenue growth, supporting the commercial team as they drive the growth of our business in all sectors
• Support installations across a broad range of environments that very few people get the opportunity to travel to, connecting the unconnected
• Regional operational presence to support OneWeb Distribution Partners and the Account team
• Support on site activities at customer premises and act as on-site support for remote SME teams
• Own User Terminals documentation review post AIS for UT installations and As Builds, to facilitate troubleshooting
• Support the Service Team and deal with escalations requiring on site intervention in region, minimizing delays and expediting resolution
• Operate as the technical expert and customer RF solutions engineer for OneWeb products

What it Takes: 

• Relevant academic qualifications in Network Engineering / Telecommunications/Computer Sciences.
• Proven experience in using, configuring, and operating satellite terminal equipment including tracking antenna systems
• IP hands-on knowledge
• Experienced in running test applications and test tools covering performance and quality of service
• 3GPP/LTE systems knowledge
• An in-depth knowledge of Satcom User Terminal Equipment for different service use cases
• Experience with deploying/installing VSAT terminals
• Willing to travel internationally with cultural awareness, and the ability to build regional market knowledge and intelligence

What We’d Love:

• Technical understanding of existing conventional VSAT systems, HTS/VHTS systems, other LEO systems
• Existing sector specific satellite communications solutions for comparison and competitive positioning purposes
• 5- 8 years Years of Experience
• Bachelors in an Engineering file or equivalent experience

Where You’ll Be: Canada - Ideally commutable to Edmonton. Travel up to 50% of the time.

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This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.